TomTom stopping my lifetime map updates

teddysmum

Lorian wrote: »

They stopped them on my older model some time ago for the same reason, even though I had a bigger memory card in it.

For a few days I felt the same way, but then moved over to use google maps on my phone with a cheap holder. I wouldn't go back, just being able to talk to it navigate is liberating.

If you don't have data allowance you can download goolgemap areas to your device in advance while on Wifi.

Not everyone has an iphone, so that's not an option,but why should you even have to do that when you bought in good faith ?

marliepanda

teddysmum wrote: »

My husband uses ours, as he is a professional driver and it is still OK for the areas he covers but it is out of date as we never did an internet upgrade after purchase and have had no notice toenable us to do so.


You don't choose to pay for an upgrade (fair enough) but people who bought ''lifetime upgrade models a have paid in advance for something they won't be getting.

Well as people have stated, lifetime of the product not the users lifetime. Really depends how long youve had the Satnav, if he bought it 6 months ago thats a bit much, but 3 years ago? maybe not. Plus they can't just hold off on technology just so it works on older models. Everything becomes obsolete.

My point was that people are saying theyve spent £300 for something they cant use anymore. Its simply not true. Its perfectly useable you might just have to go straight at a roundabout where there was once a straight road, or adjust if some areas have had major reworks like an area near me. You can use the satnav to see roughly where you need to end up and follow the current road layout to get there.

Oakdene

marliepanda wrote: »

You can use it, my satnav is massively out of date because I wont pay.

yes occasionally theres a roundabout where it doesn't expect one, but the vast majority of the time its just as workable as it ever was.

Haha we were driving up north to Manchester & according to our sat nav our camper van was going off road & through fields, whereas we were actually on a new bypass :rotfl::rotfl::rotfl:

teddysmum

I have not personally had the email, so rang TomTom and found that my model the 6000GO is unaffected.


The email gives the impression that you need a wifi enabled model to still receive future updates,but that is not the case.


It will be updated tonight, as you never know if yours is next.

giraffe69

+1 for Google maps. I use it in preference to my in car satnav because it is much more up to date and also plots sensible routes My in car one costs to update, thinks it is in Germany some of the time and has a host of other unnecessary and poorly functioning features. It is much better at up to date traffic. Obviously a worry might be how much data it uses. I don't find it uses much and certainly doesn't give me allowance fret! As said you can download some maps in advance.
I don't know how "lifetime" was defined (if it was) when the item was purchased but if it was said to be as long as the item lasted then there is a point but in practice there is more data than old models can handle and processors have moved on so eventually the manufacturer has to do smething and if UK maps won't fit then they won't fit.

teddysmum

giraffe69 wrote: »

+1 for Google maps. I use it in preference to my in car satnav because it is much more up to date and also plots sensible routes My in car one costs to update, thinks it is in Germany some of the time and has a host of other unnecessary and poorly functioning features. It is much better at up to date traffic. Obviously a worry might be how much data it uses. I don't find it uses much and certainly doesn't give me allowance fret! As said you can download some maps in advance.
I don't know how "lifetime" was defined (if it was) when the item was purchased but if it was said to be as long as the item lasted then there is a point but in practice there is more data than old models can handle and processors have moved on so eventually the manufacturer has to do smething and if UK maps won't fit then they won't fit.

Perhaps they should stop using the word 'lifetime' ,as something for your lifetime means until you die and not just until you become frail, so that is what purchasers will assume.

custardy

teddysmum wrote: »

Perhaps they should stop using the word 'lifetime' ,as something for your lifetime means until you die and not just until you become frail, so that is what purchasers will assume.

Till your tech is dead.

custardy

giraffe69 wrote: »

+1 for Google maps. I use it in preference to my in car satnav because it is much more up to date and also plots sensible routes My in car one costs to update, thinks it is in Germany some of the time and has a host of other unnecessary and poorly functioning features. It is much better at up to date traffic. Obviously a worry might be how much data it uses. I don't find it uses much and certainly doesn't give me allowance fret! As said you can download some maps in advance.
I don't know how "lifetime" was defined (if it was) when the item was purchased but if it was said to be as long as the item lasted then there is a point but in practice there is more data than old models can handle and processors have moved on so eventually the manufacturer has to do smething and if UK maps won't fit then they won't fit.

https://uk.support.tomtom.com/app/content/id/9/locale/en_gb

Lifetime is the useful life of the device, which means the period of time that TomTom continues to support your device with software updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more. The useful life of the smartphone app means the period of time that TomTom continues to support the app with updates.

Lifetime Services can only be used on the device or app they have been purchased with and cannot be transferred to another TomTom device or app.

PhylPho

Frustrating, I know, and the OP has my sympathies. 'Lifetime' might be best replaced with a different word . . . but I can't think of one, and TomTom evidently can't either.

The only consolation is that at least there were some free updates. Try that with the motor industry, and all the hype it pumps out in regard to its in-car satnavs. Our own car was bought factory fresh in July 2015, yet when we drove out on a ring road that opened in January of that year, that road wasn't on the satnav. Only fields.

We eventually discovered that the satnav was a version current as at December 2014, though installed when the car was built 7 months later. We also discovered that, where the motor industry is concerned, there's no such thing as free upgrades during the "lifetime" of the manufacturer warranty period.

You want a new satnav map for the in-car device? Buy it. Every year.

We manage just fine with a cheap AA roadmap and what our oh-so impressive in-car satnav screen informs us are fields, canals, and on one occasion, a river.

Carrot007

teddysmum wrote: »

This is not a discussion of whether to buy but the fact that extra was paid for lifetime replacement which the majority of people will understand as until the item no longer works.

Only the gullible would have thought that.

Anyone who took 5 seconds to think about it would understand it is until the machine is no longer sold (by the manufacturer, I see they are still selling the device online as new but that is nothing tom tom can prevent), plus maybe a year for late purchasers. And I think they often support them longer than this so is a bonus.

And the word was update not repalcement. Which is even more misleading.