my fibred street and BT Openreach not supplying my ISP (Vodafone)

steveE2

If you really want to stay with Vodafone the only option is to check the site daily and place an order immediately you see it become available and hope that no one else has ordered.

Switching isn't usually a problem and downtime is generally less than an hour.(take into account Sod's Law etc)

Openreach wont increase the capacity at the cabinet until it's around 75-80% full for all ISP's,even then it can be many months before an upgrade is complete.

onomatopoeia99

Colin_Maybe wrote: »

Pressure them to do what? If there's no slots free then they can't just magic them up.

Openreach have said FTTC is available on the cabinet and the ISP can order.

Vodafone have made up some guff about only have access to some of the ports on the cabinet
and all of their allocation being full, when they are not pre-allocated, as iniltous and steveE2 have already explained.

[Deleted User]

medindexer wrote: »

I'm a one person business and don't want to lose my BB supply for any time - and this has happened before so I'm cautious).

You do realise that you should not be using domestic broadband for business purposes? If it's Business Broadband you want (and you don't mind paying for it), I'm certain any supplier will find a way to connect you with a business contract.

iniltous

medindexer wrote: »

Well, that's interesting. I prefer the less critical comments! A lot of you are knowledegable it seems, and I am not, so please don't shout at me for not knowing. I have been complaining to Vodafone for a long time and it is only now that I have switched to BT-O as a target (it may be the wrong target if you say so but I'm not to know that after the most recent email I received from V about the problem).
You say switch - yes I could - but it's not always easy and I'm a one person business and don't want to lose my BB supply for any time - and this has happened before so I'm cautious).
I just wish that I could converse with both V and BT-O to find out if there is a solution without switching.
Thanks in general for the replies, but I can't quite work out who to pressure. Can someone suggest the best process.
Am I totally wrong to blame BT-O? If not, then what do I say to V?

Yes you are totally wrong to blame BT-O ( it's not really BT Openreach, it's just Openreach)

Something to consider is it may be that Vodafone have no handover capacity at the location where Openreach pass the traffic (data) to the various ISP's, that offer FTTC from that fibre cabinet, in other words it's not the 'ports' in the FTTC cabinet that are the issue , the problem is because Vodaphone don't have a way to accept the handover traffic from Openreach, because it's a location they don't serve, or more likely , whatever handover capacity Vodafone originally provided is now used up...so there is no way to get from OR network onto Vodafone's 'network'

It's quite simple really, if you can order FTTC from other providers (BT,Sky,Plusnet etc, etc) then there obviously isn't a capacity problem at the fibre cabinet, and the problem is entirely with Vodafone....there is no reason why you need to converse with OR , you are not an Openreach customer, Vodafone is a customer of OR, they could speak to OR should there be a need to.

If this is the case , your choices are equally simple, you wait , in the hope that Vodafone either provide or increase their 'interconnect' capacity so that you can order FTTC from them, or you chose another ISP, that has already has 'interconnect' capacity

medindexer

BTY Although I have business BB I am only a home office, so that's why I'm only needing what people use at home (and not wanting to migrate - when I last migrated I had a very complex introduction to the wonder of Microsoft Exchange which I won't go into)
Everyone has contributed a lot and I appreciate it. Your knowledge about BB and fibre is immense, but relatively difficult to comprehend sufficiently for me to approach Vodafone again with the appropriate questions. I'd really appreciate if any of you have the time, to craft a very few lines from what you've said, that I can use in replying to Vodafone. Something that I can challenge them with based on what what I showed you that Vodafone said (which you say is wrong and that it's not Openreach's fault or responsibility). It's beyond my technical knowledge (e.g. I have no idea what FTCC is - what the significance of cabinets and availability etc.)
Thanks all

[Deleted User]

medindexer wrote: »

I have no idea what FTCC is - what the significance of cabinets and availability etc.

FTTC=Fibre To The Cabinet

as opposed to;

FTTP= Fibre To The Premises.

I really can't see you have anything to "challenge" Vodaphone with. They can't provide you with Fibre, but other providers can.

The end.

Sorry.

medindexer

I had thought the concensus was that Vodafone were leading me up the garden path by blaming Openreach. If so, then why and what are they concealing?

JJ_Egan

Simply Vodafone may have no spare capacity to enable you to take up fibre .Thats what they basically said in post one .
The OR cabinet may be full .

But as this is a business account then try speaking to your account manager .

iniltous

As already stated, it's very easy to check if capacity is available at the (Openreach) fibre cabinet , and that is to raise an order with another ISP, ( an order you can cancel before you commit to taking service) if whatever ISP you chose ( apart from Vodafone obviously) can offer you FTTC service, proves there is not a capacity issue at FTTC cabinet and therefore your original sentiment about OR is misplaced, if Vodafone cannot offer FTTC when any other ISP can, it proves the 'capacity' problem is with Vodafone, regardless of what the Vodafone rep has said.....it really is going over the same ground.
If you are really concerned about not being without service, order a brand new line with FTTC from another provider, when that line with FTTC is installed alongside you current line with 'regular' Vodafone broadband and you are happy with its performance , then cease the Vodafone line/broadband...obviously this is an extreme way of ensuring you are not without Internet access, but you seem reluctant to just order FTTC from anyone incase it interferes with your Vodafone ADSL

medindexer

Please bear with me asking more - I still can't comprehend some fundamental points despite all that's been written (I know v little about the technical aspects of fibre services and its availability). To reitterate, Vodafone are agreed there is spare capacity at the cabinet, but say that they have used up their allocation - implying portions of the total capacity are preallocated to various ISPs. They say, that even if the available capacity is unused at this moment in time, they can't purchase any more of the cabinet's available capacity. I can't understand from what you all say if this is true. Are you able give me a clear statement on that scenario?

As for me migrating, I did not know that I could have two ISPs supplying me at the same time. I thought that would be impossible. It seems you are saying they won't interfere. They reason I have been loath to migrate is that my domain address that I want to hold on to (as I have for over a decade), is handled by Namesco (they came in when Demon chucked me over to Vodafone). They use Microsoft Exchange (which I never knew anything about and seemed so complicated initially, but I love it for the way it syncs all my mail across device). I'm worried that MEx might get fouled up when I switch, tho Nameso say that my use of MEx will not be affected at all as long as I retain my domain name with them. Do you think that's right or are there any concerns you can let me know about?
...and thanks for continuing with me up to here!