Currys refund policyDear Anna Timms Thank you for taking the time to peruse my query

Diamandis

There isn't anything wrong with the laptop, the store can't sell the laptop as new now. Put some ear plugs in when you use it.

tenchy

Diamandis wrote: »

There isn't anything wrong with the laptop, the store can't sell the laptop as new now. Put some ear plugs in when you use it.

Yes, but wouldn't they send such stuff back to the supplier for checking and repackaging? I once took a large TV back to M&S (they were selling so-called 'tech stuff' at one point), no questions asked, and a full refund. The reason for taking it back - it was too big for the room. Now you might point out that M&S no longer sell this type of equipment, and maybe that's because they were losing money on returns, but I doubt it. The PC World "offer" of a return is worse than useless.

Fosterdog

tenchy wrote: »

Yes, but wouldn't they send such stuff back to the supplier for checking and repackaging? I once took a large TV back to M&S (they were selling so-called 'tech stuff' at one point), no questions asked, and a full refund. The reason for taking it back - it was too big for the room. Now you might point out that M&S no longer sell this type of equipment, and maybe that's because they were losing money on returns, but I doubt it. The PC World "offer" of a return is worse than useless.

And why should they bare the cost of that? A computer is completely different to a TV, so much personal info is entered that it can’t just be sold to another person without significant work being done on it, a simple factory reset isn’t good enough and data can be easily retrieved, the hard drive needs multiple wipes and rewrites to completely clear any record of the previous owner.

tenchy

Fosterdog wrote: »

And why should they bare the cost of that? A computer is completely different to a TV, so much personal info is entered that it can’t just be sold to another person without significant work being done on it, a simple factory reset isn’t good enough and data can be easily retrieved, the hard drive needs multiple wipes and rewrites to completely clear any record of the previous owner.

They should bear the cost because other vendors do. When it becomes more widely known that Currys/PC World operate a no return policy akin to that imposed on items such as underwear, hopefully customers will think twice about shopping there. Returning a PC hardware to its pre-sale state? Easy, if you've got the setup to do it.

Fosterdog

tenchy wrote: »

They should bear the cost because other vendors do. When it becomes more widely known that Currys/PC World operate a no return policy akin to that imposed on items such as underwear, hopefully customers will think twice about shopping there. Returning a PC hardware to its pre-sale state? Easy, if you've got the setup to do it.

Very few vendors accept returns of any computer that’s been turned on these days. Yes it’s easy to do if you are tech savvy and have the right type of (quite expensive) software to do it for you, however someone who buys from Currys and doesn’t even know that a laptop makes a fan noise is not going to be tech savvy enough to do it. Plus with the way windows 10 works it gets linked to an account on activation which is done during the setup process (unless you know how to bypass that stage) meaning the new owner of that license key will not own the rights to the windows license installed.

tenchy

Fosterdog wrote: »

Very few vendors accept returns of any computer that’s been turned on these days. Yes it’s easy to do if you are tech savvy and have the right type of (quite expensive) software to do it for you, however someone who buys from Currys and doesn’t even know that a laptop makes a fan noise is not going to be tech savvy enough to do it. Plus with the way windows 10 works it gets linked to an account on activation which is done during the setup process (unless you know how to bypass that stage) meaning the new owner of that license key will not own the rights to the windows license installed.

No, what I meant was it's easy for the original equipment manufacturer or his agent to do that sort of thing. They should be geared up for it. I wouldn't, of course, expect to buy a PC that was in any state other than the original manufacturer's configuration. Perhaps Currys/PC World should make it crystal clear that when you buy a PC from them it's a one way street. As I mentioned, I bought one a few days ago, and nothing was said about this. It's only when you see the small-print statement at the bottom of the receipt, and read it carefully, that you realise the situation.

Fosterdog

tenchy wrote: »

No, what I meant was it's easy for the original equipment manufacturer or his agent to do that sort of thing. They should be geared up for it. I wouldn't, of course, expect to buy a PC that was in any state other than the original manufacturer's configuration. Perhaps Currys/PC World should make it crystal clear that when you buy a PC from them it's a one way street. As I mentioned, I bought one a few days ago, and nothing was said about this. It's only when you see the small-print statement at the bottom of the receipt, and read it carefully, that you realise the situation.

But no retailer has to allow change of mind returns at all, the fact they choose to, but only on unopened items, is well above what the law allows, is in line with what most other retailers offer and actually better than some others. You should never assume you have the right to return until reading small print after a sale, you should always assume you have no return rights (obviously other than statutory rights) unless told otherwise. They do make it clear they have huge signs up in their stores telling you the returns policy, it’s printed on the receipts and available for you to read online before buying. Choosing not to read the information made freely available doesn’t mean they are in the wrong.

agrinnall

If you want full service from an in store purchase you have to buy from somewhere that provides it - for instance, John Lewis, but not Currys. It may not even be any more expensive.

LilElvis

adonis wrote: »

I hope he has put you on the insurance so at least you can have some fun with it.

Sadly not. Just the 78 and 80 year old parents tearing up the town, windows down, blaring Classic fm :rotfl:

neilmcl

If you want to make the laptop quieter consider fitting an SSD.

I did find the following amusing when referring to a national chain such as Currys/PC World

Honeysuckletree wrote: »

I chose Currys to purchase my laptop, because it was situated in my local community, partly for peace of mind and to support local infrastructure as opposed to just buying off the internet.