Scammed on Ebay

jazzy

My daughter appears to have been scammed on Ebay. She sold a jewelry item just before Christmas, the buyer was delighted with the item and even sent a message to my daughter stating that she had previously been scammed with the same item of jewelry which turned out to be a fake. She asked my daughter a few days ago to leave feedback because she had completed her feedback which she did.

Today my daughter received notification from paypal that the buyer is stating that the item is not as described i.e a fake. Paypal have now put my daughter's paypal account into minus balance.

My daughter checked the sellers account today and they even had the cheek to list this item for sale.

It is obvious what is going on. The buyer will probably return the fake item for a paypal refund to be issued, the buyer will then end up with the genuine item free of charge and will end up selling the genuine item on ebay.

This is so wrong, any advice on how to get out of this scam?

theonlywayisup

Oh dear that's not good to hear.

Paypal, they are likely to rule in the buyer's favour and ask the buyer to return the item (at the buyer's expense) via trackable means to your daughter.

However, unlike eBay, Paypal are more likely to read the evidence your daughter gives. Firstly, I suggest you take a screenshot of the new listing that you think is hers, along with the item number (in very small digits half way down the listing on the right hand side) and upload this to the dispute. She should also take a screenshot of the message/feedback where the buyer shows how happy they are with the item....

The only hope you have with Paypal is that they are far more likely to see the history of a member than eBay will. The likelihood is the buyer has done this before and Paypal can see it. But do not rely on that.

If it were me, I would message the buyer on eBay and send a screenshot of the item they have for sale. I would tell them that I would be ensuring I will be taking legal action if they pursue this false claim on Paypal. Tell them they have 48 hours to close the false dispute or legal action will commence.

They may do nothing, but there is a smidgen of a chance they are so stupid they will be worried into closing the dispute. Any buyer that try to sell the same item on their account is stupid ....

If they don't, then come back here and let the community try and offer some help.

theroamingnomad

So sorry this has happened to your daughter. I like what the above poster had to say!

It's a bit necky that the buyer already has the item listed - like they have no shame or anything?

martinbuckley

Get a "friend" to buy the item off the scammer, then send whatever they send you back as "item not described".

At least you'll get your original item back.

jazzy

The scammer seller removed the listing soon as the fuss kicked off with the paypal resolution being challenged. Luckily my daughter took a screen shot of the listing before the listing was taken down.

Thank you all so much for the suggestions that you have given I am sure my daughter will take your advice.

theonlywayisup

I don't condone a "friend" buying the item, but if a "friend" did buy it, I would hope they had no family links to your/your daughter's account.

theonlywayisup

jazzy wrote: »

The scammer seller removed the listing soon as the fuss kicked off with the paypal resolution being challenged. Luckily my daughter took a screen shot of the listing before the listing was taken down.

Thank you all so much for the suggestions that you have given I am sure my daughter will take your advice.

This may be a good thing. I would now be upfront and add the screenshot to the Paypal dispute and send the scammer buyer a copy of the screenshot. Give them the 48 hours to close the dispute or the case is reported. Clearly they are spooked. Clearly they are stupid.

jazzy

Paypal dispute went in favour of the buyer and the payment was deducted from my daughter's paypal account and even worse the buyer did not return the item.
This is a terrible and it just shows how scammers can abuse the Ebay and Paypal system.

RFW

jazzy wrote: »

Paypal dispute went in favour of the buyer and the payment was deducted from my daughter's paypal account and even worse the buyer did not return the item.
This is a terrible and it just shows how scammers can abuse the Ebay and Paypal system.

Get on to Paypal and Ebay via Twitter or Facebook.

Brynsam

What did the buyer pay for the item? Diid your daughter have a certificate of authenticity?

in_the_Cotswolds

I've never had anything like this happen to me but I would be absolutely livid. Send him/her a LBA requesting either payment or return of the jewelry.