Add your feedback on energy supplier Together Energy

JohnU

Switched from Together Energy to EDF end of November 2018 - still waiting for refund of ~£800. Company are still trying to take direct debits from my bank (fortunately cancelled now) . Won't respond to emails, refuse to let me raise an official complaint and therefore not allow me to follow due process with the Ombudsman.

inthebigmountains

Useless. Together Energy owe me ~£700. I closed my account on 7th October and I've not had a final bill or refund. I've waited hours phoning them and they've hung up on me and promised me final bills many times over the last few months. The EO complaint I raised has resulted in the same outcome - i.e. a promise of a final bill followed by nothing. Therefore, I have taken matters into my own hands and activated my direct debit guarantee to claim back £700 worth of DD payments. Wish me luck. It was a last resort and seemed easier than small claims court.

Ali2105

Dreadful company with appalling customer service!

We tried to switch to this company in August 2018 but discovered the changeover couldn't go ahead as they do not fully support Economy 10 meters. In January 2019 we discovered that since then they have gone ahead and taken direct debit payments out of our bank account despite not providing a service to us.

Since then we have phoned many times and been fobbed off with promises of a full refund appearing in our bank account within the next few days. Emails to their complaints email address (including those requesting the matter to be escalated to their Management Team as per their complaints policy) have gone unacknowledged.

So we have had to resort to phoning our bank and invoking the direct debit guarantee. Full refund back in our account within minutes. Thank you bank, good luck with chasing Togetherenergy to get your money back!

Potential customers - avoid like the plague! Do not even go here.

wavelets

Ali2105 wrote: »

Dreadful company with appalling customer service!

We tried to switch to this company in August 2018 but discovered the changeover couldn't go ahead as they do not fully support Economy 10 meters. In January 2019 we discovered that since then they have gone ahead and taken direct debit payments out of our bank account despite not providing a service to us.

Since then we have phoned many times and been fobbed off with promises of a full refund appearing in our bank account within the next few days. Emails to their complaints email address (including those requesting the matter to be escalated to their Management Team as per their complaints policy) have gone unacknowledged.

So we have had to resort to phoning our bank and invoking the direct debit guarantee. Full refund back in our account within minutes. Thank you bank, good luck with chasing Togetherenergy to get your money back!

Potential customers - avoid like the plague! Do not even go here.

On that basis you would call all suppliers other than your leagacy supplier as a "dreadful company with appalling customer service!"

:cool:

brewerdave

Well, according to my local power distributor, I've now switched away from Together Energy.:)
Still no personal communications from TE since 5th January-only updates on their website -no sign of an account being set up.

Going to be "interesting" when they try to bill me for usage since 14th December, as they never acknowledged receipt of the starting meter read that I supplied on the 15th.
Will have to see whether they actually send out the final bills for One Select this week, whether this bill agrees with the one I downloaded early in Jan. (before the OS site vanished) and ,if not ,what meter reads they use!!

Melaniep101

brewerdave wrote: »

Well, according to my local power distributor, I've now switched away from Together Energy.:)
Still no personal communications from TE since 5th January-only updates on their website -no sign of an account being set up.

Going to be "interesting" when they try to bill me for usage since 14th December, as they never acknowledged receipt of the starting meter read that I supplied on the 15th.
Will have to see whether they actually send out the final bills for One Select this week, whether this bill agrees with the one I downloaded early in Jan. (before the OS site vanished) and ,if not ,what meter reads they use!!

I'm one of the unlucky OS customers that got transferred over to Together in December. It's been a complete shambles, they have £700 credit that was on my One Select account. They were quick to set up Direct Debits but every time I've called to query my credit, they've told me a date further out than originally promised. Awful...

lagib

I was switched by OFGEM, automatically, from defunct One Select energy to Together Energy and received an email from the latter to welcome me and to say that I had been put on a competitive tariff. That was the last contact I had with TE who ignored every email I subsequently sent them. Trying to contact them by telephone was an exercise in frustration as each time I tried, I was either put in a queue where nobody answered or the line dropped out. I eventually sent them an ultimatum email threatening to leave them if they did not reply and surprise, surprise, they ignored that too. Use of a comparison site indicated that their tariff was costing me £134 per month as opposed to the £99 I enjoyed with One Select. As a result, I recently switched to Yorkshire Energy which, although charging £118.86/month, had a good customer care reputation and was the best deal I could achieve. I have been able to contact YE easily which has been a revelation compared to TE. Time will tell if the switch is a good one but the signs are good. I do use a lot of energy in winter with greenhouse heating, hence high monthly costs over the year.

mikeyorkie10

lagib wrote: »

I was switched by OFGEM, automatically, from defunct One Select energy to Together Energy and received an email from the latter to welcome me and to say that I had been put on a competitive tariff. That was the last contact I had with TE who ignored every email I subsequently sent them. Trying to contact them by telephone was an exercise in frustration as each time I tried, I was either put in a queue where nobody answered or the line dropped out. I eventually sent them an ultimatum email threatening to leave them if they did not reply and surprise, surprise, they ignored that too. Use of a comparison site indicated that their tariff was costing me £134 per month as opposed to the £99 I enjoyed with One Select. As a result, I recently switched to Yorkshire Energy which, although charging £118.86/month, had a good customer care reputation and was the best deal I could achieve. I have been able to contact YE easily which has been a revelation compared to TE. Time will tell if the switch is a good one but the signs are good. I do use a lot of energy in winter with greenhouse heating, hence high monthly costs over the year.

I’ve been with YE since leaving TE some 5 months ago and absolutely no issues with Yorkshire, so don’t worry about that. Just be glad you’re away from TE - worst 12 months ever!!

brewerdave

Melaniep101 wrote: »

I'm one of the unlucky OS customers that got transferred over to Together in December. It's been a complete shambles, they have £700 credit that was on my One Select account. They were quick to set up Direct Debits but every time I've called to query my credit, they've told me a date further out than originally promised. Awful...

I also got transferred from One Select - but I was very lucky because a) my credit was only ~ £45
b) Together have never set up a DD (I'd cancelled OS DD as soon as I heard that they had gone)- I calculate I'll owe them ~ £200:)


I've now moved onwards to Yorkshire Energy- and still nothing from TE - No "sorry to see you go" message and no sign of any communications re an account. Oh ,and no sign of a bill for One Select either!!

brewerdave

Well, left Together E earlier this week - still no sign of the promised final One Select bill -- but TE have set me an account up!!!:rotfl:
Doesn't appear to have an account number associated with the log in page - and no record of the changeover reading I gave them in December.:(