BT line connection half price

normanmark

Unless you're a registered communications provider then you cannot approach Openreach to get a line installed.

heat0410

i will suggest virgin media cable if you live in a cable areas as the line rental for landline is very cheap or you can try O2 broadband (ADSL)..only £7.50 pm month with simplicity contract

k2150

If I sign an 18 month contract in order to get this 50% offer for a new line, how much will I need to pay up-front.
Is the figure £62.50, or is it the full BT installation price of £124.99 with £62.50 credited back on the first bill, thanks in advance!

Seiken

k2150 wrote: »

If I sign an 18 month contract in order to get this 50% offer for a new line, how much will I need to pay up-front.
Is the figure £62.50, or is it the full BT installation price of £124.99 with £62.50 credited back on the first bill, thanks in advance!

The £62.50 will appear as a credit on the first bill.

k2150

ok, thanks for the quick reply

Bummins

Oh I've probably read every reply in every thread related to this BT connection charge stuff.. But somehow i still feel disappointed and annoyed there is no way to get connected without paying this £125 or half price and 18 month contract.

I have just moved to a new home, a line exists but its disconnected. I dont know if its a BT line or not, (it probably is) is there anyway of finding out?

han2505

your home builder should tell you. We were told pretty much straight away, but it should be in your information pack.

We were annoyed as well, PLUS BT only turned on the one downstairs and not upstairs, but we just went out and put a portable one upstairs which didnt need to be plugged into the telephone socket.

Also, we got the half price line rental but instead of paying it monthly like BT said they took it all in one go.

O well.....better luck to you

k2150

Bummins wrote: »

Oh I've probably read every reply in every thread related to this BT connection charge stuff.. But somehow i still feel disappointed and annoyed there is no way to get connected without paying this £125 or half price and 18 month contract.

I have just moved to a new home, a line exists but its disconnected. I dont know if its a BT line or not, (it probably is) is there anyway of finding out?

I'm in the same boat, there is a BT box on the wall + a BT extension in one room, but but the line has been disconnected for over a year, I was quoted the full price £124.99 over the phone. I declined and queried the charge by emailing BT Residential services, here's their reply ....

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"In response to your e-mail regarding connection charges. This is to inform you that the connection charges of £124.99 includes the engineer visit charges and the exchange work which takes place. It is not necessary that the engineer visits inside your premises in order to connect the line. Even if the engineer visits the exchange to make the arrangements for connection of your BT line, the charges will be applied.

Therefore, after checking the wiring reports, I can confirm that the connection charges levied on your bill are correct and needs to be maintained.
Thank you for contacting BT."

Yours sincerely,
******* *****

eContact Customer Service

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And I still think £124:99p is expensive when all they have to do is turn on the line !!! I'm also puzzled by her statement that "connection charges levied on my bill are correct" when I have not even signed up with BT yet and have never had a BT bill. I suspect they didn't even check the wiring and that was a standard reply sent out to anyone asking why should it cost 125 quid to re-connect an exisiting line.

normanmark

Turning on a line isn't as simple as flicking a switch, physical works needs to be carried out at the exchange in order to get a line working. As its an engineer call out majority of what you're paying for is the labour to carry out the work.

k2150

normanmark wrote: »

Turning on a line isn't as simple as flicking a switch, physical works needs to be carried out at the exchange in order to get a line working. As its an engineer call out majority of what you're paying for is the labour to carry out the work.

That don't add up to me. If I was a person who has never had a BT line which would require an engineer visiting the home and wiring up the connection & supplying the boxes etc, £125 is understandable, but I'm not. and what is this massive amount of work that needs to be carried at the exchange to turn a line on, hell, when I was with Bulldog ADSL the engineers could make changes to my line remotely from a laptop miles away from my exchange, plus if this is the case (£125 charged for a call out) how come return to doner, which does require an engineer to visit the exchange, does not cost £125.