T mobile EE top up

kazwookie

Hello

I have a sim only T mobile pay as you go.

Today day I go to top it up online £5

A red box apperars at the top telling me to contact customner service which I do via my land line as my T mobile wont dial out/ recieve calls/ send text / recieve text..

Lady on the phone at T mobile asks me my number then my name, so far all good, so I think, she then goes on to tell me, that the name does not match her records.

I have had my number for about 20+ years, no one else had it before me.

Lady on phone then becomes very sharp with me, telling me either to give her the name on the account, or she cannot carry on to the top up.

This goes on for a bit, her asking me for my name, me telling her, I really don't have any other names, repeat several times.

In the end I ask for her supervisor, he promptly tells me I have to go to the local store to 'identify' myself, for the name on the account, this is a 30 mile round trip!!

Me:- the lady tells me the names don't match her record.
Him:- you still have to go.
Me: what name is on the record?
Him: I cannot tell you that.
Me; what if I get there and they will not accept my passport?
Him: well the names have to match
Me: what is the name you need a match with?
Him: I canot tell you the name on the records
And so it sent on for a while.

So I have a T mobile I cannot use, I want to put £5 on the account, I don't use it a lot, the name on the account it seems it not mine.

T mobile / EE customer care stinks

What the hell am I ment to do to get a top up?

Any one any advise................

AndyPK

maybe time to move else where unless you get good rates (which I doubt).

e.g virgin or plusnet.

but somehow you need your PAC to transfer your number.

If you have enough credit to text, this maybe possible

kazwookie

AndyPK wrote: »

maybe time to move else where unless you get good rates (which I doubt).

e.g virgin or plusnet.

but somehow you need your PAC to transfer your number.

If you have enough credit to text, this maybe possible

There is 0.13p credit, not enough for any thing!!

I need this number to move some money around as the bank send a one time only code, which I have to enter.............a bluddy nightmare

Thanks for you comment

DCFC79

1 of many ways here

http://ee.co.uk/help/accounts-billing-and-topping-up/pay-as-you-go-top-ups/ways-to-top-up#tmobile

J_B

kazwookie wrote: »

I need this number to move some money around as the bank send a one time only code, which I have to enter.........

Can't you give the bank another number?

kazwookie

DCFC79 wrote: »

1 of many ways here

http://ee.co.uk/help/accounts-billing-and-topping-up/pay-as-you-go-top-ups/ways-to-top-up#tmobile

Thank you

But they really don't like me, I got this:-

Fast Payment


Sorry, your payment cannot be processed online right now.


My other half has also tried to 'top up a friend' and it blocked him as well.

kazwookie

J_B wrote: »

Can't you give the bank another number?

Thank you

I have tried that and guess what is sends a text to the old number to be entered on line, so that doesn't work either

sdduk

What about a top-up voucher you use to be able to get them from shops and supermarkets?

eDicky

kazwookie wrote: »

I have tried that and guess what is sends a text to the old number to be entered on line, so that does work either

Why can you not receive a text?

AndyPK

Should be able to receive a txt.

I always used to top up at a Lloyds cash point in the old days.
Just type in the phone number to add 10 quid

PHK

You don't need credit to receive a text.

When did you last us the phone to call or text? I ask because if you haven't used it for a longtime then the account will be closed. You wouldn't be able to receive calls or texts. Eventually the number would be recycled and would now be in someone else's name.