We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Do I get a reduced bill if Wi-fi was faulty for 2+ weeks?

Options
2»

Comments

  • Thanks folks .
    What I may do, is wait till my contract is up an then politely moan.
    When I was about to quit a few months ago , I must say I was impresssed with their offer and I stayed . Btw that was to do with the phone . I’ve been with Vodafone since 1999..broadband since last December .
    Why wait? I'm with Virgin media and I'd be demanding 2 weeks of bills back. They'll usually give me the money back when there has been disruption to my internet because of their infrastructure.
  • Nilrem
    Nilrem Posts: 2,565 Forumite
    Part of the Furniture 1,000 Posts
    Why wait? I'm with Virgin media and I'd be demanding 2 weeks of bills back. They'll usually give me the money back when there has been disruption to my internet because of their infrastructure.

    Wifi isn't VM infrastructure though.
  • iniltous
    iniltous Posts: 3,671 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I suspect the OP 'intermittent WiFi problems' were probably 'broadband' problems and not necessarily just issues connecting wirelessly to a working router...if the OP had problems not of their own making, then the minimum should expect is at least a refund or credit for the days without service, but, it may not be automatic as with some providers , they may have to contact Vodafone and request it
  • Thought I’d give an update :
    Spoke to two Vodafone advisers via live chat.( first accts, then transferred to tech team).
    Very nice talking to both . Outcome ..£20 Off next bill. I’m very pleased. Baring in mind ,that broadband is £26 a month .

    Thanks for help and advice .

    Merry Christmas :)
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You are entitled to a pro-rata credit for the line downtime, if you ask for it. The w-fi is your own responsibility.
    No free lunch, and no free laptop ;)
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    As was already suggested I'm pretty sure the OP probably only uses WiFi so actually meant the broadband wasn't working. Openreach don't fix WiFi issues and apparently it was them who got it working.
  • phillw
    phillw Posts: 5,664 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    kwikbreaks wrote: »
    As was already suggested I'm pretty sure the OP probably only uses WiFi so actually meant the broadband wasn't working. Openreach don't fix WiFi issues and apparently it was them who got it working.

    Their complaint is unlikely to go anywhere if they get their terminology wrong.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.