Vodafone Smart Ultra 6 UNLOCK question

Hello
Hope someone can help me? I have a Vodafone Smart Ultra 6 phone and my contract with Vodafone has ended. I would like to go to a sim only deal with another company. BUT I've been told that because my phone is a Vodafone Smart Ultra 6, I can't, I'm stuck with Vodafone. BUT someone else has said I can, I just need an unlock code from Vodafone.
Does anyone know which is true? Due to horrendous customer service from Vodafone, I really want to leave them, but I don't really trust any phone shop assistant, as I'm a basic/non fancy user, who they just aren't interested in.
Merry Christmas

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