Cancelling a Phone Contract

NEO-BAHAMUT-

Good Evening All,


I come here in hope that you will be able to assist me in getting out of what I see an impossible phone situation - one you probably see on here quite a lot.


I recently took out a phone contract with AffordableMobiles.co.uk. Its an iPhone 7, 2 years paying £35 for 30GB of data, unlimited minutes and texts.


Its taken 25 days and im getting itchy feet about it now. I would like to actually CANCEL this contract and give them the phone back and not have anything to do with it. I've not heard anything bad about them but I just have this gut feeling that im going to be ripped off. Especially when times are tough in my household.


I've not contacted AffordableMobiles yet but on their website it says that you cannot cancel if after the 14 day period. - which is where I think I'm scuppered. Is there no way of getting out of this? In regards to the handset - its like new and can be given back boxes with no issues.
Please help.

BorisThomson

Why have you got itchy feet about it, what has taken 25 days?

You have no right to cancel after the initial period for a change of mind.

NEO-BAHAMUT-

Reason being is I've spoken to 3 as I'm trying to port my number across to the new sim card.


They are saying that the deal I've signed up to would normally be £55 with 3. AffordableMobiles apparently can just 'change' the price at some point which I'm quite concerned about.

BorisThomson

NEO-BAHAMUT- wrote: »

Reason being is I've spoken to 3 as I'm trying to port my number across to the new sim card.


They are saying that the deal I've signed up to would normally be £55 with 3. AffordableMobiles apparently can just 'change' the price at some point which I'm quite concerned about.

It's not unusual for a reseller to charge a different price to the provider.

You're worrying about nothing.

NEO-BAHAMUT-

Ok so there isn't anyway that they could just 'change' the price. I take it this would be a breach of their contract agreement?

d123

NEO-BAHAMUT- wrote: »

Reason being is I've spoken to 3 as I'm trying to port my number across to the new sim card.

So just give them your PAC.

NEO-BAHAMUT- wrote: »

They are saying that the deal I've signed up to would normally be £55 with 3. AffordableMobiles apparently can just 'change' the price at some point which I'm quite concerned about.

Your contract is actually with Three, Affordable Mobile’s is simply the reseller, resellers often sell non-standard tariffs that the network don’t, just like CarPhoneWarehouse does.

I would suggest not believing the rubbish some ignorant customer service agent is spouting, they have no idea how resellers work.

What does your contract say your monthly charge is?

Edit, they’re still offering that plan...

mobilejunkie

Load of rubbish. The contract is with the network provider so it's THEM who would be increasing the price. If they did that (as most do anyway once a year) so that your actual costs were above the rate of inflation you'd be able to cancel. And prices do vary when taken out via a third party sometimes.

Networks always try to scare people off third party suppliers and YOU should never sign ANY contract you aren't committed to. Why should they take back a second hand phone and lose their profit so you could give it to the network instead when they have done absolutely NOTHING wrong?

Tough luck and think more carefully next time you enter into a contract - for anything - though in this instance there is absolutely no basis for leaving it - either legally, morally or for any practical reasons.

Scratch your feet and given them a good soak beforehand next time before entering into any contract if they are prone to hot air.

macman

Assuming times were already tough in your household 25 days ago, I'm puzzled as to why you committed to a phone contract that will cost you £840 over 24 months?
Do you actually need 30GB of data and unlimited minutes (Not that there's anything you can do about that now)?
The only legal way to break your contract now is bankruptcy or death, neither of which are presumably options you want to pursue.

robpw2

macman wrote: »

Assuming times were already tough in your household 25 days ago, I'm puzzled as to why you committed to a phone contract that will cost you £840 over 24 months?
Do you actually need 30GB of data and unlimited minutes (Not that there's anything you can do about that now)?
The only legal way to break your contract now is bankruptcy or death, neither of which are presumably options you want to pursue.

well actually you can request to change the contract but it depends on the network provider many will let you change it to a lower rate but you will obvioulsy get less internet etc - i know my three contract has the option to change .

I would suggest ringing the provider and asking what your options are .. your going to be stuck paying the contract but it may be less

d123

robpw2 wrote: »

well actually you can request to change the contract but it depends on the network provider many will let you change it to a lower rate but you will obvioulsy get less internet etc - i know my three contract has the option to change .

Any links to back that up?

macman

Why would the provider agree to a tariff reduction on a contract only 25 days in? The handset has a retail value of anything up to £750, so the bulk of that £35pm is paying for that. Reducing it to say £30 would be giving away much of their margin on a 2 year deal. Not going to happen.