Richer sounds missold a 5year warranty

492800

More a bit of a rant really as Im quite disappointed with Richer Sounds.

I've used them a fair few times through the past 20 years and always liked them.

But.... 5 years ago I bought a TV from a shop in Liverpool Street, London and at the time the eager salesman said i could take out the warranty and if I didn't use it at all over 5 years i could get my money back. he showed me the signs in store so it seemed legit!

I'm not the kind of guy who gets warranties as they are usually pointless or impossible to claim on but this was a no brainer, so i took what he said at face value. Silly me.

So I bought the warranty and set a reminder in my calendar to remind me every year for 5 years. saved my receipt, screenshot the information and stashed it all away.

5 years is up, and i went back to a Richer sounds shop and they say that TVs have never had the money back warranty, it was only hi-fi's that can have that coverage, and that i must have been accidentally missold it.

Well thats a bit cack isn't it, and reading on the web it seems this to have happened a fair few times. To say i'm disappointed in them, and also in myself for believing the sales man is a right understatement!!

So, everyone shopping there, best beware of some undertrained staff that may get you to buy someone you don't need under false pretences just so they can get the commission!!:mad::mad::mad:

spadoosh

So they said youd probably been missold it but then didnt go further than that?

Have you put an actual complaint in?

walwyn1978

https://forums.moneysavingexpert.com/discussion/5274192

agrinnall

Shame there's no update from either party in the old thread. I'm interested because I was told exactly the same when I made a purchase at Richer Sounds some time in the last year or so - I can't lay my hands on the documentation at the moment so I'll have to search for it, but it was either for a TV or for a Freeview box.

Gavin83

I always thought Richer Sounds provided a 5 year guarantee free as standard. I know when I bought a TV from there (from the Liverpool St branch coincidentally) I received a 5 year warranty and didn't pay a penny. I've seen others mention it on here as well.

agrinnall

Gavin83 wrote: »

I always thought Richer Sounds provided a 5 year guarantee free as standard. I know when I bought a TV from there (from the Liverpool St branch coincidentally) I received a 5 year warranty and didn't pay a penny. I've seen others mention it on here as well.

“The vast majority of our products can be bought with a 6 Year Supercare guarantee for only 10% of the purchase price to ensure your purchase is covered with us. Not only that, but our VIP Club members get free 6 Year Guarantees on the majority of TV and projector purchases!”
Hauke, Deputy Manager, Edinburgh store, 4th year of service.


https://www.richersounds.com/information/faq_guarantees/

It also says on that page that the money back at the end of the warranty period is for hi-fi, home cinema components and speakers, so it may well be that in my case it was the Freeview box that was covered but not the TV.

McKneff

My television came with a 5 year warranty but not a money back thing...

If people read stuff before they signed any thing this sort of thing just wouldnt happen , as well as keeping documents for the length of the guarantee

photome

McKneff wrote: »

My television came with a 5 year warranty but not a money back thing...

If people read stuff before they signed any thing this sort of thing just wouldnt happen , as well as keeping documents for the length of the guarantee

they havent always done free warrantys

this is from 2011, it does suggest it was missold and the store even agreed it was, so the OP IMO should get a refund

Our 5 year Supercare warranty, available on most product categories excluding TV, is a fully refundable if not used (ie free!) guarantee, with many additional benefits such as a free loan unit and routine servicing!

We also offer a fantastic value 5 Year TV Guarantee on TV’s only. This warranty is not refundable at the end of the 5 years, although it does give you a full “at home” service saving you from having to return your TV to the store.

In addition, both guarantees can be cancelled at any point within the 5 years where you will receive a pro-rata refund for the unused portion.

BorisThomson

agrinnall wrote: »

Shame there's no update from either party in the old thread. I'm interested because I was told exactly the same when I made a purchase at Richer Sounds some time in the last year or so - I can't lay my hands on the documentation at the moment so I'll have to search for it, but it was either for a TV or for a Freeview box.

You would have received a free warranty for the tv, and the supercare warranty (if purchased) would be valid for the Freeview box.

agrinnall

BorisThomson wrote: »

You would have received a free warranty for the tv, and the supercare warranty (if purchased) would be valid for the Freeview box.

Not true by default, read the quote in my previous post, I'm pretty sure that I joined the VIP club so did get it free on the TV, but if I hadn't done that then I would have had to pay for it.

BorisThomson

agrinnall wrote: »

Not true by default, read the quote in my previous post, I'm pretty sure that I joined the VIP club so did get it free on the TV, but if I hadn't done that then I would have had to pay for it.

If you bought it in the past year it is true. You don't need to join the club beforehand, they do it when you pay. Call the store if you're not sure!