Carphone warehouse

d123

steveward205 wrote: »

Bearing in mind i'm not "tech savvy" still, the point was at no time did he say it was refurbished & I wouldn't have had it if he did say.
So I'm saying what are my options before I go in & speak to him? make's me wonder if they are pushing the "refurbed" models.

You’ll have to view what you signed before you can formulate a complaint, if the contract says refurb, you’re stuck with a refurb as there is no cooling off period for contracts signed instore.

If the contract doesn’t say refurb you would have a case to argue.

steveward205

Cheers, thanks for the help

[Deleted User]

£29 a month for an old model phone is rediculous. They are having you over.

steveward205

Quick update, the guy apologised, couldn't understand why he ordered a refurb & offered a 6s for the same deal with £60 knocked off the upfront cost of £90. Also offered to cancel the contract if I wanted to shop elsewhere, I took the phone deal, thanks for the input peeps

MoneyMate

steveward205 wrote: »

Quick update, the guy apologised, couldn't understand why he ordered a refurb & offered a 6s for the same deal with £60 knocked off the upfront cost of £90. Also offered to cancel the contract if I wanted to shop elsewhere, I took the phone deal, thanks for the input peeps

Sounds like a good compromise you must be happy :j

d123

steveward205 wrote: »

Quick update, the guy apologised, couldn't understand why he ordered a refurb & offered a 6s for the same deal with £60 knocked off the upfront cost of £90. Also offered to cancel the contract if I wanted to shop elsewhere, I took the phone deal, thanks for the input peeps

Good outcome, the 6s is a more future proof phone to be keeping for 24 months.