Carphone warehouse

steveward205

Hi all, yesterday i went in store to upgrade my daughters iphone as she is coming to the end of her contract. Went for an iphone 6,£29 pm, 3 gig of data....all good. The sales person said there was none in stock can i collect the next day, yep no problem.

Went in the store today & picked up the phone, got it home & it was a "refurbished" iphone 6, no box, earphones etc just a charging lead & plug. At no point in the sale was a refurbished phone mentioned, so i returned to the store complaining only to be told to come back tomorrow to see the manager (who sold it to me)

Where do I stand? Should they issue me a new phone, or can i cancel the contract within a cooling off period?

Just wanna be "prearmed" so to speak.
Thanks

TadleyBaggie

The iPhone 6 isn't a current model (6s is), so not sure why you thought you would be getting a new one. Saying that they should have made you aware.

Chances of getting new one is slim, so cancelling is probably your best option due to lack of information.

d123

What does the contract you signed say you were getting?

The iPhone 6 is getting quite old now, I’d be surprised if they still had new stock to sell as they were discontinued over a year ago. The oldest current model is the 6s.

mobilejunkie

There's no cooling off period unless CPW have it in their t&c.

You should have been made aware it was refurbished, though if they didn't claim it was new you would have a problem.

steveward205

/www.carphonewarehouse.com/apple/iphone-6.html#!dealType=ud&network=O2&colour=spacegrey&capacity=32GB

steveward205

DESCRIPTION PRICE QUANTITY AMOUNT VAT%
O2CONSIMUPGRADES
O2 Direct Telecom Gsm Upgrade £ 0.00 0 £ 0.00
O2EARLYTERMFEE
O2 Early Term Fee £ 18.31 1 £ 18.31 0
CPWCLEAPPIPH664SIL
O2 Upgrade £ 0.00 1 £ 0.00
ZZVM - Mobile customer welcome kit
ZZVMMOWELC20091001
CASHBACK
Cashback £ -10.00 1 £ -10.00 0
DPDSTD
DPD STD Delivery CPW £ 0.00 1 £ 0.00

d123

Having a quick look at CPW, and they do still show new iPhone 6 available, I’m assuming OP is on o2, there is an upgrade plan for £29 for 3GB, this is listed as with a new 32GB iPhone 6, deal is shown with a 64GB iPhone 6 refurb as well.

https://www.carphonewarehouse.com/mobiles/pay-monthly-tariff.html#!/sort/relevance/tab/upgrade/model/APPIPH632SG

d123

steveward205 wrote: »

DESCRIPTION PRICE QUANTITY AMOUNT VAT%
O2CONSIMUPGRADES
O2 Direct Telecom Gsm Upgrade £ 0.00 0 £ 0.00
O2EARLYTERMFEE
O2 Early Term Fee £ 18.31 1 £ 18.31 0
CPWCLEAPPIPH664SIL
O2 Upgrade £ 0.00 1 £ 0.00
ZZVM - Mobile customer welcome kit
ZZVMMOWELC20091001
CASHBACK
Cashback £ -10.00 1 £ -10.00 0
DPDSTD
DPD STD Delivery CPW £ 0.00 1 £ 0.00

Thats the refurb deal...

steveward205

CPWCLEAPPIPH664SIL is the model number i believe
And the bloody o2 contract (pdf) is password protected on my email of the docs

d123

steveward205 wrote: »

CPWCLEAPPIPH664SIL is the model number i believe
And the bloody o2 contract (pdf) is password protected on my email of the docs

As I said above, the 64GB would be a refurb, the new iPhone 6 is 32GB.

See my link 3 posts up.

steveward205

Bearing in mind i'm not "tech savvy" still, the point was at no time did he say it was refurbished & I wouldn't have had it if he did say.
So I'm saying what are my options before I go in & speak to him? make's me wonder if they are pushing the "refurbed" models.