leeks refusing to refund me please help

esuhl

Warwick_Hunt wrote: »

As for price maybe the rrp was £5k or may be one store had it up for that price for one day in a month of Sundays on a leap year.

In which case the retailer may well be committing an offence, and the purchaser may well have reasonable grounds to cancel the order.

IAmWales

esuhl wrote: »

In which case the retailer may well be committing an offence, and the purchaser may well have reasonable grounds to cancel the order.

Without proof of the sales person's claim they don't have any grounds for cancellation.

takman

starkid wrote: »

the reason i feel like it was mis sold was because she said it was originaly £5000 which it was not it was originaly £3500

A good money saving tip is to never buy an item because it has been discounted by £X amount. Alot of people get carried away and think they have got a good deal just because they got £X off.

That's why you should always do your research and compare the price to similar products online and in other stores to see how good a deal you are getting.

For example even if the sofa was £5000 and you got it for £2000, it's not a good deal if another store is selling it for £1600.

askmeaboutsofas

Just a tip if you're concerned about caring for full aniline leather, while it does absorb water and can stain if you spill things on it, it does not require regular treatment. Wipe it down gently with a soft, lint-free cloth to dust it, and occasionally use a damp (not wet) cloth to remove any more stubborn dirt. Mop up any spills asap. If you get it wet or it darkens when you wipe it, dry it out gently with dry cloths or a hairdryer set on low/no heat.
Don't get fooled into buying expensive leather wipes or care kits, they are 100% a complete con - and I say this as a retailer in the industry! The amount of product you get for your money is laughable. If you want to treat it with something, for example after you've wiped it with water, I can recommend Lord Sheraton's Leather Balm, or similar leather balm products which come in a nice big pot or bottle. Keep in mind this will darken the colour of the leather, so you can use this to even out any stains you do end up with. I wouldn't recommend dressing the leather with balm more than once every six months, ideally once a year tops. Leather is basically dead skin, it does not need feeding, and a build-up of product on the surface will stick to dust and dirt and feel pretty horrible.

It's your responsibility to make sure the sofas will fit, but it's possible the store won't want the hassle if they don't. As a last resort you could try asking them nicely if they could sort you out with an exchange if they don't fit. That would be a gesture of goodwill on their part, not a legal obligation, but it's worth a try. If that fails, well, £2000 is a pretty good price for a full aniline leather suite. Maybe you can sell it on yourself and get your money back?

AndyPix

Aniline


Everybody , its aniline not analine :rotfl:which sounds like the script from a pron movie


/pedant

starkid

As has been said, you don't have a statutory right to a refund for in-shop purchases that conform to contract, and (in the eyes of the law) you should do your research so that you are aware of what you are buying.

esuhl wrote: »

Did you only find out that it was ; £3500 after you had paid the money? If so, I suspect that the retailer would be in breach of the Consumer Protections from Unfair Trading Regulations for giving misleading information.

I haven't looked at this in detail, but I reckon you'd be entitled to a full refund.

Yes after paying for it and adding the total up at home, the original price of each item adds to £3500 Thanks for the links, this is the sort of thing i came on mse forum for
http://www.legislation.gov.uk/uksi/2008/1277/contents/made

https://www.lawdonut.co.uk/business/marketing-and-selling/consumer-protection/unfair-trading-trade-descriptions-and-pricing-faqs#UTTDP1

starkid

neilmcl wrote: »

OP, you haven't been mis-sold anything. You made a rash purchase on, what sounds like a decent leather sofa, without doing any research beforehand and in particular checking whether it will actually fit into your house

I did make a quick rash decision , i hold my hands up to that, but thats how i live my life and to be honest it feels good, i informed the lady when she was doing the sale that i only have regular front door im not sure it will fit and she said im sure it will be ok

neilmcl wrote: »

and now you're clutching at every straw in attempt to get out of it.

Well if the shop is lawfull im cool with that, if the shop is unlawfull im not cool with that, to be honest 2k is not something i will loose sleep over, but if a retailer is unlawfull, then yes i will come on the internet to find answers.

neilmcl wrote: »

it's called patina, look it up.

cheers, yeah i know what patina means, thanks thanks for your help

starkid

IAmWales wrote: »

Without proof of the sales person's claim they don't have any grounds for cancellation.

the only two bits of proof is first, there was me and my mum, and my mum heard it, i even asked my mum today and she said yes definatley, but that would be our word against hers secondly, when i asked her if it could be reduced more due to scratches, ( i didnt know full aniline had scratches on it at this time) she said it has already been marked down £500 off the half price ( it had a tag on it saying £5000 which was crossed out and it had £2500 on it but then a second tag with £2000 was on it , (which at the begining when i enquired about 2 price tags, she said " Oh ok lets go with that price tag" the only proof i will have is if they have left the tag on

starkid

askmeaboutsofas wrote: »

Just a tip if you're concerned about caring for full aniline leather, while it does absorb water and can stain if you spill things on it, it does not require regular treatment. Wipe it down gently with a soft, lint-free cloth to dust it, and occasionally use a damp (not wet) cloth to remove any more stubborn dirt. Mop up any spills asap. If you get it wet or it darkens when you wipe it, dry it out gently with dry cloths or a hairdryer set on low/no heat.
Don't get fooled into buying expensive leather wipes or care kits, they are 100% a complete con - and I say this as a retailer in the industry! The amount of product you get for your money is laughable. If you want to treat it with something, for example after you've wiped it with water, I can recommend Lord Sheraton's Leather Balm, or similar leather balm products which come in a nice big pot or bottle. Keep in mind this will darken the colour of the leather, so you can use this to even out any stains you do end up with. I wouldn't recommend dressing the leather with balm more than once every six months, ideally once a year tops. Leather is basically dead skin, it does not need feeding, and a build-up of product on the surface will stick to dust and dirt and feel pretty horrible.

It's your responsibility to make sure the sofas will fit, but it's possible the store won't want the hassle if they don't.

askmeaboutsofas wrote: »

As a last resort you could try asking them nicely if they could sort you out with an exchange if they don't fit. That would be a gesture of goodwill on their part, not a legal obligation, but it's worth a try.

If that fails, well, £2000 is a pretty good price for a full aniline leather suite. Maybe you can sell it on yourself and get your money back?

we asked that when we went into the store but the manager told us to first get a refund from head office and then go for the other sofas, at this point i knew that they wont give me a refund. ( at this time i didnt know if they were lawfull or not) and thats why i came on this forum to get the facts and good advise, which you all have given. thanks.
and also thanks for the leather care tip, i really appreciate it

starkid

Thanks for your replies The Delivery team came today, but they did not fit in the door. they have taken them back to the warehouse and will send them out on the 28th December, I have a guy standing by on that day ready to take the window out. Thanks for all your posts