Think my garage has screwed me over for warranty work

headpin

AdrianC wrote: »

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Lie - or miscommunication? You know for a fact that the person who told you that did so in the full knowledge that it was inaccurate? That they were the one who'd spoken personally to the warranty company?

Either way, it's irrelevant. That's the cost for the job, but the warranty company won't pay it all. You have to pay the rest yourself, or take the car elsewhere for the job.

What does your warranty Ts & Cs say about how they calculate the amount they'll pay? Don't say "max £500" again, because that's the answer to a different question. If you can't find it, what warranty is it?



How? You'd have taken the car elsewhere, simply because somebody else sold you a cheap warranty that won't pay realistic prices?



Why do they NEED to justify their costs to you? That's their price for doing the work. If you don't like it, take it elsewhere.

I think you miss the point. The issue is that the OP may have taken a different decision if the garage had indicated what she now understands from the warranty company as their reason for not meeting the full garage costs. Her decision was based upon the matter of fair wear and tear being the reason, which she was prepared to "discuss" with the warranty company. If the garage did use this as the reason and she based her decision upon this then they denied her the opportunity to consider other options available. The cost or quality of the part, or the labour costs are therefore irrelevant to your argument.

AdrianC wrote: »

..........So your Ford dealer are offering a loss-leader discount on work on cars outside their usual customer base. What would the dealer have charged for the driveshaft?

Possibly. But nowadays most main dealers offer fixed price servicing for the usual service interval services. Not often common for them to offer loss leaders on this type of service.



Whilst I believe you are well wide of the mark with your comments, I also believe the OP could possibly have managed the situation better before the work was ordered. My experience of these type of used car warranties are that the warranty company normal need you to clear the work with them in advance. Often they will nominate their approved repairer or will otherwise indicate what their "ground rules" are before you order any work. It would appear that the OP did not discuss anything in advance with the warranty company and let the garage deal with the warranty company direct and this is what has led to the "confusion". But, if the garage did mislead on the reason for the warranty company not meeting their full cost then her decision was taken on the basis of their deception. I would suggest that she should tackle the garage as to why the warranty company are giving her a different version to theirs on the cost issue. She can then decide what, if any, action she may then wat to progress.

arcon5

AdrianC wrote: »

A factual response from the garage will show the reality.
"Customer requested work done - customer's third-party warranty (not supplied through us) refused to pay full price for work, so customer expected us to reduce our price to warranty company's artificially low rate."

.

Except that doesn't show the reality of it does it.

Reality being
Garage provided inaccurate information and withheld other information to obtain acceptance of a quote which benefited them further financially.

wgl2014

I'd just speak to the garage, explain your 'confusion' about the warranty companies stance and see what they suggest. No need to go in all guns blazing calling them liars.

May be a miscommunication between staff at the garage, for the sake of a few quid are they really going to bother making up a story to get the privilege of changing a driveshaft?

If it does end up that the garage are dishonest then vote with your feet and go elsewhere, a relatively cheap way to find out!

Car_54

wgl2014 wrote: »

May be a miscommunication between staff at the garage, for the sake of a few quid are they really going to bother making up a story to get the privilege of changing a driveshaft?

That gets my vote as the most likely explanation.

Although garages generally are not trusted, the aftermarket warranty companies don't have a good reputation for straight-dealing or customer care either.

AdrianC

headpin wrote: »

I think you miss the point.

I don't think I do.

It would appear that the OP did not discuss anything in advance with the warranty company and let the garage deal with the warranty company direct and this is what has led to the "confusion".

Correct.

But, if the garage did mislead on the reason for the warranty company not meeting their full cost then her decision was taken on the basis of their deception.

The question is what the difference would have been, had the OP been given the right information - either from the garage or from the warranty company directly.

That is the price that garage are charging to do that job.
The fact that the warranty company are refusing to pay the full cost is not the garage's problem.

I would suggest that she should tackle the garage as to why the warranty company are giving her a different version to theirs on the cost issue.

No, the OP should be tackling the warranty company, and finding out why they are refusing to pay an eminently reasonable sum.

Remember, the OP's information is based on what appears to be incorrect parts pricing - not that the garage actually need to justify their pricing with reference to online suppliers.

However, since we don't yet know what the OP's warranty Ts & Cs say, all bets are off. For all we know so far, the Ts & Cs do specify a deduction for wear, and it's the warranty company who are changing their story depending on who they speak to...

Carrot007

ispartacus75 wrote: »

I DID ask how much the work would cost and I was given the price, but lied to about why the warranty company wouldn't cover the full cost.

Had I known the real reason things would have been very different.

The garage was already making money from me as I was having non-warranty work done at the same time.

So yes, I feel that the garage has been completely dishonest by lying to me to justify their costs.

As a side note I have now found out that the service I had them do on the car 3 weeks ago would have been cheaper of I had gone directly to Ford and got it done. Not great for a garage that trades on keeping it's prices down.

Your ire is being sent in the wrong direction.

Car warrentys are worthless and now you are seing why. They expect you to use cheap useless parts and so to such garages that fits them (did they recomend this one?).

Next time either buy a warrenty that covers what you expect it to (this will cost more), or save money as with what you expect a warrenty to provide it will be the cheaper option.

And yes the garage may be useless at communication and expensive. But that's the lesser issue here.

ispartacus75

Why is more than 100% mark up by the garage considered reasonable? I don't consider that to be reasonable.

AdrianC

ispartacus75 wrote: »

Why is more than 100% mark up by the garage considered reasonable? I don't consider that to be reasonable.

1. We have no idea what their markup is.
2. If you don't like their parts prices, don't go to them.

Carrot007

ispartacus75 wrote: »

Why is more than 100% mark up by the garage considered reasonable? I don't consider that to be reasonable.

Why do you think there is a 100% mark up. It is more likely they used a decent part which your warrenty did not cover, as any reputable garage would.

System

ispartacus75 wrote: »

Why is more than 100% mark up by the garage considered reasonable? I don't consider that to be reasonable.

I can guarantee you there's a lot of stuff in your house that has WAY MORE than 100% mark up.