Birmingham Midshires

retiree

My welcome letter says that I can access the account using existing log-in details. Nothing is showing 17 days after opening and 3 days after taking my initial deposit. What experience have other people had? They seem unobtainable by phone.

clivep

retiree wrote: »

My welcome letter says that I can access the account using existing log-in details. Nothing is showing 17 days after opening and 3 days after taking my initial deposit. What experience have other people had? They seem unobtainable by phone.

My account disappeared after changing the linked a/c. I had to call them to get it sorted out but it was 40 minutes in the queue before I got through to someone.

retiree

I have been unable to contact them by telephone. Their contact form does not work. E-mails are returned as undeliverable. Even their online complaints site fails!

Chloe_G

Yes, there is no way of getting through by email.

youngretired

I had an email from them a while ago by completing their online form (which I told them today is not working) and sent them an email via reply to this and they have already responded so it looks like this does work [EMAIL="BMCCUExternal@birminghammidshires.co.uk"]BMCCUExternal@birminghammidshires.co.uk[/EMAIL].


Can anyone advice where on the welcome letter does it state user name? I contacted them today and they just replied that they have sent it out today in post.

lucky77

retiree wrote: »

My welcome letter says that I can access the account using existing log-in details. Nothing is showing 17 days after opening and 3 days after taking my initial deposit. What experience have other people had? They seem unobtainable by phone.

I received a welcome letter dated 4th December which said I could access account using existing log in details but still nothing showing, like you. I've not had letter requesting cheque yet either. Guess they have more applications than they can cope with but the long wait is very frustrating.

Bobblehat

For what it's worth, here is my time line so far .....

Applied 04/12/2017
Letter confirming DD set-up 09/12/2017
Deposit letter 13/12/2017
Cheque in post 13/12/2017
Access Token Email 19/12/2017
Welcome Acc details letter 23/12/2017

This morning (23rd) - accessed the account, set up password etc, logged out, logged back in to check all OK - no problems. My initial cheque (£100) was showing but Available Funds say £0 ... maybe I have to wait for cheque to clear?

Account shows - Bonus Maturity date - 18/12/2018 .... guess that is when the 1.44% monthly interest drops to a pittance!

I did take note of various advice on this forum about setting up memorable data etc without spaces - but there is also advice on the BM screens that echoes what others on here have advised about the perculiarities of the BM account set-up.

I'm going to go back over the forum posts concerning BM deposits before taking the plunge and FP'ing in a larger deposit ..... slightly nervous as it's not a good time of year to be making phone calls about money not appearing when you expect it in your account!

I have to say though that, although a bit on the slow side, the whole account opening experience was not that troublesome ..... so no moans from me (yet ) about BM account opening.

clivep

Bobblehat wrote: »

I'm going to go back over the forum posts concerning BM deposits before taking the plunge and FP'ing in a larger deposit ..... slightly nervous as it's not a good time of year to be making phone calls about money not appearing when you expect it in your account!

My Nationwide regular saver matured yesterday so I sent £6,000 by FP to my BM a/c. It's not instantaneous but was there within 2 hours. I'd obviously checked out the FP beforehand with a £1 transfer.:)

I'd another £1,000 to send today but sent that by FP to my Tesco 1.35% instead. Tesco will pay interest from today whereas BM will only pay it from Wednesday (next bank working day).

retiree

I have now spoken at length to Birmingham Midshires. Although my existing login worked, my Internet Saver account was not shown because the opening deposit must be made by cheque for the account to become active. Their email and snail mail confirmations suggesting otherwise were sent in error. I think that others affected will have to phone in, however difficult that may be. I could find no way of contacting them other than by telephone or post.

youngretired

Bobblehat can I ask what you used to register with online? I've received my welcome letter with account details but no where does it state what the user name is.