Travelodge Hotel hell

grayme-m

John_Sinclair wrote: »

My Company booked me a room in Milton Keynes Travelodge as I had work the next day near by...

Now because of this I was late to work I have lost my 6 months contract. And my reputation has been ruined with 4 of the companies involved.

John_Sinclair wrote: »

I didn’t say anything about a meeting?

There has to be more than this?

The company books you into a hotel that completely ****s up providing you with what it paid for (I don't care about the T&Cs before anyone points them out, this is not a mild inconvenience).

For some reason you needed to be up very early, were unable to on the limited sleep, and so the company just terminates your contract?

Did the company tell you about the T&Cs? What was so important that turning up late meant they terminated your contract without notice? Which '4 companies involved'?

On the face of it, it sounds like the 'company' is the one that needs tackling here, is it really being that unreasonable?

lammy82

John_Sinclair wrote: »

When working at a different site / location everyday it’s not always possible to arrive early. My colleagues have always turned up late and we haven’t had a problem like this before. If the room is booked in as a business and not leisure, then surely they should expect you to turn up, or even call you before selling your room?

The individual hotel isn't the one selling your room. Rooms are booked through the central website. If there are 100 rooms, the website might allow 105 bookings to be made on a particular night, estimating that at least 5 people won't show up. Then, if more than 100 people DO show up, there aren't any rooms for the last 5 people. It doesn't matter who booked first, it doesn't matter who phones up during the day. You don't have a room until you've checked in.

Note, I have turned up late to Travelodge hotels plenty of times and got checked in just fine. I've been called during the day to be told they're overbooked and warned that they might not have a room for me if I arrive late. I've also witnessed the person behind me get turned away as I've just 'taken' the last room. We both had bookings. That other person may have booked their room earlier than I did. It doesn't matter. I got there first and there was one room unoccupied, so I got it.

kinglewis121

I can't give specific advice for your case but having worked at several travelodges on night shift, where professionals such as yourself do check in late.

It is correct in the ways people describe the over booking policy, crammed in on the assumption someone won't turn up, its damn !!! annoying as its usually us on night shift who used to copp for it, you can see days in advance if the hotel is overbooked it shows + and - on the calendar on the system -3 for example means they are overbooked by 3 for that night etc etc,

the rule is single men are given the kick first, then single women and then women with children.... (if i remember rightly) single men first is the way and you better believe it, something along the lines that a single dude thrown in to the dead of night is better than throwing a single woman out who's deemed more vulnerable (i can see that) but it's still not right , used to feel crazy harsh telling some dude his room got sold.

PhylPho

Travelodge has for years occupied the cheapo end of the market. It wasn't that way originally, but since going through umpteen different changes of ownership -- not sure who has it now, some venture capital outfit from Kazakhstan, perhaps -- it's a ragbag chain whose properties are sometimes as in need of care as those hapless customers who for some reason are unwary enough to stay there.

In many years of traveling, we've never encountered a single problem with Holiday Inn Express or Premier Inn. On the one occasion we risked risk staying at a Travelodge, the accommodation was awful and the bathroom so noxious as to seem a health risk. When we complained to Reception we were told *all* the bathrooms were the same (well, hey, kudos for honesty.)

On returning home, we located the Local Authority for the area in which that particular Travelodge was based and filed a complaint with its Environmental Health department.

The council got back to us a little time later to say that although it was unable to comment on the details or outcome of any investigation, it was able to confirm that environmental health inspectors had attended the premises and that the matter was now "in hand".

Moral of the story: avoid Travelodge.