Travelodge Hotel hell

John_Sinclair

SevenOfNine wrote: »

The overbooking 'policy' is extremely annoying. I'm sure those here less than sypathetic wouldn't be too thrilled to be bumped from a booking they'd paid for & having to wait nearly 5 HOURS for relocation.

This policy is just pure greed be Travelodge.

Put a review of your experience on Trip Advisor. Travelodge do appear to respond to negative 1* reviews. Though you should ensure you review the correct one in MK, there are quite a few & I'm surprised it took them so long to find you a room in an alternative.

When we could't find one we'd booked for ages because the post code on the website was incorrect I emailed a complaint. Initially offered free breakfasts when next there. When I pointed out we may not stay back there again & anyway, they didn't have a restaurant & I wasn't happy with a manky breakfast box, they gave me a £40 voucher for any travelodge instead. I was happy.

I'd have based my 'beef' with their policy on the dreadful amount of time it took to relocate you, if I were you.

Travelodge have two hotels in Milton Keynes. I think the hotels are always full in this area. I remember the next day the hotel Manager of the MK Hotel said Travelodge call them 2 to 3 times a week for relocation.

p00hsticks

John_Sinclair wrote: »

Personally I’m not going to use Travelodge again but unfortunately if the company you work for books the hotel it doesn’t leave a choice.

And if this is the same company that has terminated your contract as an indirect consequence of them making that booking, then - ad per my previous post - I think you should challenge them about it

SevenOfNine

John_Sinclair wrote: »

Travelodge have two hotels in Milton Keynes. I think the hotels are always full in this area. I remember the next day the hotel Manager of the MK Hotel said Travelodge call them 2 to 3 times a week for relocation.

Four. 2 are a short walk from each other in the city centre (& 1 of those is slap bang beside a whopping great Jury's Inn, but sounds like Travelodge wanted to relocate you to somewhere of a similar price point to their own, not somewhere convenient to your whereabouts), the other 2 a short drive.

Cheeseface

Could you not have found yourself a room elsewhere in that three hour period?

Ivrytwr3

It is well known that if you are going to arrive late then you should let the hotel know - or, as you have found, your room will be sold on. This isn't just Travel Lodge, but many 5* hotels policy.

Also, if i had such an important meeting i would have been at my hotel much, much earlier than 10pm.

As such, you are onto a non starter wrt your loss of contract, but i would certainly be expecting my hotel fees and perhaps a level of compensation as the event does sound it was handled badly.

Pollycat

Ivrytwr3 wrote: »

It is well known that if you are going to arrive late then you should let the hotel know - or, as you have found, your room will be sold on. This isn't just Travel Lodge, but many 5* hotels policy.

I'd have thought this too but the post below seems to say that that wouldn't have made any difference.

lammy82 wrote: »

In my experience, when Travelodge are overbooked it doesn't matter if you ring them to let they know you'll be late. If the other bookings turn up first they'll get checked in and when you arrive you won't have a room.

My advice: don't book a Travelodge if you're going to be arriving late.

John_Sinclair

lammy82 wrote: »

In my experience, when Travelodge are overbooked it doesn't matter if you ring them to let they know you'll be late. If the other bookings turn up first they'll get checked in and when you arrive you won't have a room.

My advice: don't book a Travelodge if you're going to be arriving late.

When working at a different site / location everyday it’s not always possible to arrive early. My colleagues have always turned up late and we haven’t had a problem like this before. If the room is booked in as a business and not leisure, then surely they should expect you to turn up, or even call you before selling your room?

John_Sinclair

Cheeseface wrote: »

Could you not have found yourself a room elsewhere in that three hour period?

The staff didn’t really let me know what was going to happen. all they told me was they was going to try and find me another room in another hotel. I had no idea that I would have to pay for the room and they would reimburse me. If they had told me that I would have paid for one at any location be it an hours drive away.

John_Sinclair

Ivrytwr3 wrote: »

It is well known that if you are going to arrive late then you should let the hotel know - or, as you have found, your room will be sold on. This isn't just Travel Lodge, but many 5* hotels policy.

Also, if i had such an important meeting i would have been at my hotel much, much earlier than 10pm.

As such, you are onto a non starter wrt your loss of contract, but i would certainly be expecting my hotel fees and perhaps a level of compensation as the event does sound it was handled badly.

I didn’t say anything about a meeting?

spadoosh

Thanks for sharing OP. Wasnt aware of such policies so glad to be informed. Pretty shocking to have such a policy and then think it acceptable to make people wait 6 hours before getting them in another room. Shocking customer service, i wouldnt want to give them my custom.