Travelodge Hotel hell

John_Sinclair

The email from Travelodge.

Thank you for your further email.

I would like to kindly advise that upon further investigation with our hotel manager, he has confirmed that after returning back to the hotel on the following morning that a refund for your third party booking was issued, and this was deemed as acceptable by yourself.

Our relocation policy is stated in our terms and conditions which you had accepted prior to completing your booking at our Milton Keynes hotel and whilst I am extremely sorry that this happened to yourself, I believe that it was handled as smoothly as it could have been by our staff members.

As previously mentioned, the offer of a leisure complimentary stay is still there for you should you wish to accept this at a later time.

I hope that we shall have the pleasure of your company again in the future.
Kind regards

Rachael Smith

Travelodge Customer Services
Chief Executive's Office

John_Sinclair

The thing is the hotel manager was a women not a man.

mije1983

John_Sinclair wrote: »

The thing is the hotel manager was a women not a man.

I wouldn't get hung up on a little detail like that if the rest of the email is true to what happened.

Maybe it's a typo (missed out the 's'), maybe either one of the managers you or they spoke to was a covering/assistant manager etc. They are likely to have more than one manager who works there as one person can't be there 24/7. Either way, it's probably not important to your issue.

It seems you have pushed for more, as I would have done, but they have refused to give in. From what you have said (and their terms), they handled the relocation in line with what they said they do. It was just unfortunate that you arrived so late in the day which made it more difficult for them to resolve it speedily.

I can't see you getting anything else out of them, and I'd be wary of spending money on a solicitor with no guarantee that you would be successful.

photome

John_Sinclair wrote: »

Would you have woken up if you had 1hr and 30 minutes sleep? Well I shall take Stuart’s advice and see a solicitor anyway.

Yes if it meant keeping my job, I probably would have stayed awake.


On a another note if I am arriving late in the day at a Travelodge or any other budget hotel I always call them during the aternoon that day, to let them know I will definitely be coming and at what time, touch wood they have never given my room away

missile

Thanks for that.
I shall remember never to book a Travelodge :beer:

Pollycat

photome wrote: »

Yes if it meant keeping my job, I probably would have stayed awake.


On a another note if I am arriving late in the day at a Travelodge or any other budget hotel I always call them during the aternoon that day, to let them know I will definitely be coming and at what time, touch wood they have never given my room away

+1 to both these comments.

stuartJo1989

John_Sinclair wrote: »

Would you have woken up if you had 1hr and 30 minutes sleep? Well I shall take Stuart’s advice and see a solicitor anyway.

I think you should, BUT I suggested that on the assumption that they hadn't paid the other hotel bill. If they've paid the other hotel bill + travel costs then it isn't breach of contract.

I don't think you'll get much (if anything) for what happened beyond that (work etc). But always worth asking the question to people who look into this sort of thing for a living.

1h 30 mins of sleep? To be fair but in those circumstances I'd either:

1. ARRIVE A DAY EARLIER (to be arriving at 10pm on the night before is poor planning on your part as you didn't plan for any possible issues like this)

2. Not sleep at all so that you don't risk being late (being on time and extremely tired is better than being late and sluggish)

basill

I was invited to check in online for a recent Premier Inn stay, do TL offer this and would it guarantee the room is not given away?

Nick_C

I am shocked that Travelodge routinely give rooms away that people have paid for in advance.

I have never stayed at a Travelodge. I never will now.

I appreciate some other hotels will also overbook the cheap rooms, but they usually upgrade people to better rooms or suites when this happens.

Gavin83

OP, what are you actually looking for as a resolution to this situation? It seems they've (mostly) paid any extra costs you incurred and I'm not convinced you'd consult a solicitor for £20. So what do you want?