Ideal Boiler problem

macman

You've wasted £125, as the 5 year warranty will have been invalidated because you didn't get it serviced annually. You therefore have no possibility of a warranty claim against the manufacturer. The fact that you were unaware of the terms is not the fault of Ideal-and the annual service is always a requirement for a warranty claim.
Your statutory rights under SOGA are with the retailer, not the manufacturer. The installer, who is no longer trading, was the person with whom you contracted, not Ideal. Therefore you have no possibility of a claim under SOGA, which after 3.5 years would be unlikely to succeed anyway, even if you could make it.
A repair to the EV or PRV is a fairly small job and probably would cost you less than the £125 already spent.
If ideal were aware that the boiler had not been serviced, then you were mis-sold the 'activation'.

RetiredButNotDeadYet

Hmm.

So whats my plan of action when the guy turns up monday.?

The boiler has not misbehaved since monday.

Do i cancel and try and get my £125 back? What if I could track the installer down ?

Silvester89

On a sidenote, Ideal changed their warranty from 7 years to 5 years around 2012. I know because that's when we had ours installed and we had ours installed just before the warranty changed

adonis

7 year warranty at the moment, and 10 years for heat exchanger, obviously you need to meet the terms and conditions.
http://idealboilers.com/products/boiler-range/logic-plus

I think the £125 is for the extended warranty with Domestic and General insurance for the boiler.

adonis

RetiredButNotDeadYet wrote: »

Hmm.

So whats my plan of action when the guy turns up monday.?

The boiler has not misbehaved since monday.

Do i cancel and try and get my £125 back? What if I could track the installer down ?

You said the 12th that's Tuesday, if you cancel it and manage to get your £125 back what will you do if it goes bang a week later?

RetiredButNotDeadYet

Well, it depends what they guy is going to do for £125. I think they said the £125 was for 'activation' of the warranty and to pay the bloke to come and diagnose it. If thers no fault when he turns up, what then?

Too many variables at the moment to make a judgement call :-(

southcoastrgi

You have just been ripped off by the worst customer service in the industry, if your installer registered the boiler with Ideal that is all that is needed you didn’t need to do anything, yes it has to be serviced every year the same as every other manufacturer, the sooner people stop fitting these boilers the better it will be

RetiredButNotDeadYet

So how do i stand? can i get my £125 back? If not, what should these people be obliged to do now they took my money ? If ive paid £125 to 'activate' the warranty, as they implied. should i expect the guy to fix it now with no further charge ?

RetiredButNotDeadYet

UPDATE;

Well the guy from Ideal turned up. He had a quick look, and then spotted that there was a problem with the gas pipe outside. Now, this pipe has been there as long as we have , 18 years, and weve had three gas meter changes, a new boiler, and other stuff, absolutely no one has ever commented on the pipe until now.

The problem, according to this guy, is there was a plastic Speedfit connector joning the pipe. He said this was illegal, wrote out a notice saying it was dangerous , and phoned Transco. They turned up 20 minutes later and cut the gas supply to the house, despite me pointing out there was no leak, and never had been in 20 years, and even if there was, there was no danger to the house 'cos the pipe was outside..

So the useless tool from Ideal didnt repair the heating, quite the opposite, he left us with no heating or cooking. Anyway, i got hold of a Plumber, an hour later he turned up, replaced the joint, and powere it all back up

Now, in the week prior to this, the boiler hasnt lost pressure. and still running now. The Ideal guy said he didnt think there was anything wrong with the boiler, and it could be caused by an egg cup full of water leaking out the pipes.

Now, I know this is wrong on two counts. First, we proved it was the boiler, by closing the isolation valves, cutting the boiler off from the pipework. It still lost pressure. Second, having moved and changed a couple of radiators over the years, i know that to lose 1.5 bar pressure our system has to lose approx 1 litre of water, not an egg cup full. So, in short he gave me a load of bull, said he'd come back when the gas pipe was fixed, and scarpered.

And I still dont know if the g'tee has been reinstated or not.

So, since it now works ok again, ill wait till spring, forget the g'tee and get a local gassafe plumber to service it. - and Ill not be ringing Ideal. As someone else said, "Congratulations, you;'ve just been ripped off by the worst Customer Services in the Industry"

bris

There was a plastic connector on the gas pipe, the engineer had no choice but to cut you off. This is a very serious offence and who ever changed your meter 3 times without noticing it should be struck off the register.


It was an accident waiting to happen, the fact you don't see that is neither here nor there, the engineer was right.


He would in no way think it caused the problem with your boiler, but when he spotted it, he simply couldn't do any more work on it.