no boarding pass 23 November 2017 at 6:19PM in Flight delay compensation 13 replies 1.6K views

whistle_pop

Hi. I'm currently trying to claim for a delayed flight via email and I'm at the point where they require the claim in writing. On the email it states that they want boarding pass, booking confirmation, booking reference and flight number, and without all of the information required they will be unable to consider my correspondence. I only have the flight number and departure and arrival info, what chance do I stand without the rest? I know somebody with the same info as me (same flight in fact) got their compensation, could I use them as some sort of persuasion if they don't pay? Thanks.

glentoran99

You don't need a boarding pass, they are trying it on, Send them a letter before action and commence proceedings if they don't comply

whistle_pop

Thankyou glentoran99 so all that's needed is flight number and departure airport/date/time and arrival airport, because that's all I have?

glentoran99

whistle_pop wrote: »

Thankyou glentoran99 so all that's needed is flight number and departure airport/date/time and arrival airport, because that's all I have?

That's all you need, They know if you were on the plane or not and if they are going to make it difficult for you and take it to court they will look foolish,


from the CAA website

The airline should then use the information provided by you to check against their own records. If you have no evidence at all to demonstrate that you were on a flight, and the airline refuses to handle your complaint on that basis, you are able to make a subject access request (a request for personal information held about you by a business) under the Data Protection Act 1998. Airlines are able to charge up to £10 for providing information in response to a subject access request. You should provide the airline with some information so that they can find your records. This should be at a minimum the date of your flight, the departure and arrival airports and the passenger name/s.

whistle_pop

Thanks again. I'll print my claim out and get it in the post!

whistle_pop

Hi again. So they have written back saying they need my boarding pass and booking conformation, and that I need to make a subject access request for them to obtain them. This is to be sent with a cheque for £10 along with a copy of my passport.

How do I write this? How shall I word it? I've found templates but they all seem to be for credit cards.

Anybody know how I can do this?

Many thanks.

jpsartre

I wouldn't even bother. It sounds like you have an open-and-shut case so just send them a NBA.

Justice13075

Google and download Vaubans guide. Template letter on page 6.

whistle_pop

jpsartre wrote: »

I wouldn't even bother. It sounds like you have an open-and-shut case so just send them a NBA.

So they don't actually need boarding pass and booking confirmation? My parents were on the same flight and they recently got their compensation. They got the same reply as me and sent off £10 and the SAR, they just haven't kept any correspondence for me to copy.

whistle_pop

Justice13075 wrote: »

Google and download Vaubans guide. Template letter on page 6.

This looks like a NBA template? There's also amounts to put in myself, I don't know how much to put in... I started this through resolver and thought they were going to handle it all but I often get things wrong especially with internet and technology.

JPears

Resolver will do nothing proactive for you. You have tried it, for you it has failed.
You need to go DIY, especially as relatives have already succeeded. You are being fobbed off, they are procrastinating to put you off.
SAR becomes fee free later this year, but not sure of the date.