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11 Years Overcharged by Sky! £8.5K

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  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    seatbeltnoob wrote: »
    get a solicitor involved. you will need to fight this legally to get money from them. sky aren't going to refund you these amounts just over a few phone calls.

    Considering they've not been overcharged in the first place wouldn't that just be throwing even more money away?
  • warehouse
    warehouse Posts: 3,362 Forumite
    I've been Money Tipped!
    Colin_Maybe wrote: »
    Considering they've not been overcharged in the first place wouldn't that just be throwing even more money away?

    Makes you wonder exactly what the £200 goodwill gesture is for?
    Pants
  • teddysmum
    teddysmum Posts: 9,521 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    warehouse wrote: »
    Makes you wonder exactly what the £200 goodwill gesture is for?
    It's money they don't owe but is worth paying to stop someone spreading untrue information that would give them a bad name, as some would readily believe misinformation.
  • seatbeltnoob
    seatbeltnoob Posts: 1,367 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    No, get a solicitor involved, a consultation is FREE and they will tell you if you have a case or not.


    A solicitor can argue that since there was no signal for 6 years that second box should have been disconnected several moons ago. Not continue to fine them all these years.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    seatbeltnoob wrote: »
    No, get a solicitor involved, a consultation is FREE and they will tell you if you have a case or not.


    A solicitor can argue that since there was no signal for 6 years that second box should have been disconnected several moons ago. Not continue to fine them all these years.

    Sky don't know a signal is not being received and the customer could not prove that because if they could they'd have to explain why they didn't constantly complain to get it sorted. An absolute waste of time.
  • zedem
    zedem Posts: 14 Forumite
    Fifth Anniversary 10 Posts Combo Breaker
    Just wondering if there was any update on this, I appear to be in the same boat with my parents, years of extra charging, am about to ring them:(
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The op is unlikely to return after all thid time .

    You need to start a new thread with their own complaint
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    zedem wrote: »
    Just wondering if there was any update on this
    The OP never returned to update, but I suspect she accepted Sky's goodwill offer of £200.

    What have Sky now offered you?
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