Cars Stolen Insurance "in dispute"

AdrianC

She has(had) maximum NCD. How many years that is varies from insurer to insurer.

blackshirtuk

Warwick_Hunt wrote: »

When is the policy due for renewal?

Policy was renewed in June

blackshirtuk

***Update***

The insurer has been in contact and made an offer!!

They have made a mistake in the offer saying there were 2 x SP30's that they weren't made aware of, even though there was a conference call with the DVLA! (sister has checked with DVLA and it is definitely only one)

They are basically saying your premium would have been 25% more had we known about your convictions so we are reducing your payout by 25%.

The offer has been calculated for each vehicle and the percentage does vary.

EdGasketTheSecond

I don't see why you have to accept any reduction. The points have nothing to do with the theft. Take it to the insurance ombudsman if they don't pay out full replacement cost; they are trying it on.

blackshirtuk

EdGasketTheSecond wrote: »

I don't see why you have to accept any reduction. The points have nothing to do with the theft. Take it to the insurance ombudsman if they don't pay out full replacement cost; they are trying it on.

We have written back putting that point to them and pointing out their mistake.

Also found out there are 2 more issues!!
One car wasn't parked on the drive, but on the road outside, normally was but not that night!
One car's mot had an advisory that the tyres would need changing soon and they wanted to see a receipt for that. They hadn't been changed yet as still legal.

dacouch

EdGasketTheSecond wrote: »

I don't see why you have to accept any reduction. The points have nothing to do with the theft. Take it to the insurance ombudsman if they don't pay out full replacement cost; they are trying it on.

The Insurer is entitled to act in the way they have, the OP failed to disclose a conviction. The law requires the Insurer to look to see if they would have covered the client had the correct information been declared. If they would have provided cover, the Insurer is entitled to rewrite the contact to reflect the revised risk or reduce the claims payment by the percentage the change in risk would have affected the premium.

blackshirtuk

Result!!

They phoned my sister yesterday, they said were willing to see the omission to tell them about the 3 points as simply a mistake and not deliberate and in light of their mistake they are offering 100% of the values they previously offered.

The values were actually not bad so she has decided to accept. Considering that she was worried she would get nothing she is actually quite happy with the result.

A Big thank you to all who took the time to post and give advice.

glentoran99

dacouch wrote: »

The Insurer is entitled to act in the way they have, the OP failed to disclose a conviction. The law requires the Insurer to look to see if they would have covered the client had the correct information been declared. If they would have provided cover, the Insurer is entitled to rewrite the contact to reflect the revised risk or reduce the claims payment by the percentage the change in risk would have affected the premium.

% or amount?


The premium increase could have been only £50, so surely that's the only amount they would be allowed to deduct, Not 25% of a payout? which could amount to hundreds or thousands?

dacouch

glentoran99 wrote: »

% or amount?


The premium increase could have been only £50, so surely that's the only amount they would be allowed to deduct, Not 25% of a payout? which could amount to hundreds or thousands?

By the percentage.

I am not sure where you get £50 from, the OP mentioned the Insurer wanted to deduct 25, which would indicate they would have loaded by 25%.

None of the OP's posts are very clear, but I would be surprised if they premium was only £200 eg 25% load resulting in your £50.

I assume the OP has a multi car policy and paying circa £1200, so a 25% loading on this premium would be £300 premium the OP saved

blackshirtuk

dacouch wrote: »

By the percentage.

I am not sure where you get £50 from, the OP mentioned the Insurer wanted to deduct 25, which would indicate they would have loaded by 25%.

None of the OP's posts are very clear, but I would be surprised if they premium was only £200 eg 25% load resulting in your £50.

I assume the OP has a multi car policy and paying circa £1200, so a 25% loading on this premium would be £300 premium the OP saved

Sorry for not being clear, I don't actually know the premium paid as it was my sister's policy.

I too would guess around £1200 and they would have loaded 25% on with 2 x SP30's so were going to reduce the payout by an avergage of 25%

Would have paid £300 more against recieving £4000 less.