Cars Stolen Insurance "in dispute"

blackshirtuk

Hi,
I wasn't sure whether to post here on the insurance forum, please move if appropriate.

Bit of long story and posting on behalf of my sister so please bear with me.

My Sisters house was broken into and 3 cars stolen from the property with keys.

Insurance in dispute as they are alleging she didn't tell them about 3 points speeding incurred in february. She is adamant she told them when the 3 rd car was added to the multi car policy in March, however they are not listed in the paperwork which was sent. She only noticed this after the theft. Anyone had a similar situation or advice?

She had full protected no claims bonus but after the theft they are saying she is only entitled to 2 years. Is that correct ?

giraffe69

When I renewed and confessed to 3 points they were recorded in my final documents which I thought was standard.

Herzlos

What do the policy docs say about notifying them? Some of them only want notification of points on renewal.

DUTR

Herzlos wrote: »

What do the policy docs say about notifying them? Some of them only want notification of points on renewal.

Some want notification at the time the policyholder becomes aware, and usually add a reminder along the lines of "failure to do so may, see a claim being reduced or not upheld".

blackshirtuk

Policy asks for immediate notification

neilmcl

So what's the dispute? Are they not paying out on the theft of the vehicles or is it about the loss of no claims?

At the end of the day it's your sister's responsibility to make sure her policy schedule reflects the information she has given the insurer.

DUTR

blackshirtuk wrote: »

Policy asks for immediate notification

Any changes on the policy are usually follwed up with written confirmation for the policholder to check they are correct and notify if they are not correct.

blackshirtuk

neilmcl wrote: »

So what's the dispute? Are they not paying out on the theft of the vehicles or is it about the loss of no claims?

At the end of the day it's your sister's responsibility to make sure her policy schedule reflects the information she has given the insurer.

Insurance not paying out (yet?) and sister querying loss of no claims

I understand the responsibility just wondering about possible outcomes

paddyandstumpy

blackshirtuk wrote: »

Hi,
I wasn't sure whether to post here on the insurance forum, please move if appropriate.

Bit of long story and posting on behalf of my sister so please bear with me.

My Sisters house was broken into and 3 cars stolen from the property with keys.

Insurance in dispute as they are alleging she didn't tell them about 3 points speeding incurred in february. She is adamant she told them when the 3 rd car was added to the multi car policy in March, however they are not listed in the paperwork which was sent. She only noticed this after the theft. Anyone had a similar situation or advice?

She had full protected no claims bonus but after the theft they are saying she is only entitled to 2 years. Is that correct ?

This may be better in the insurance board, some of the posters (myself included) post on both but not all.

Regarding the disclosure, as others have asked already it depends on the wording of the contract (policy wording). If it says the insurer has to be notified when the points are awarded, then this is what you must do. Some just ask to be told at renewal.

Regarding the remedy; the insurer is entitled to reduce payout proportionally by the amount they undercharged by. So, if the premium increase would have been 25%, the insurer can reduce payout (on each vehicle) by 25%.

If the insurer wouldn't have entered into the contract had they known about the speeding, they are entitled to void the policy and refund premiums paid.

Prothet_of_Doom

Your post is confusing but I see it in 2 parts.

Part 1 is that they don't want to pay out for the theft because of a failure to tell them about an SP30 speeding conviction ?

Part 2 is that she thinks she paid (extra?) for a fully protected no claims bonus, and they are reducing it to 2 years.

Part 1 : My understanding of insurance is that because the risks relating to the theft part of the policy do not change when you get 3 points, the insurance company are paying a clever game, which they are likely to win, because they have bigger pockets, not because they are right.
If their loss related to the driving of that person, then yes the risks might be seen to be higher if they have points, so they'd have a right to dispute a claim in an accident.
But I could be completely wrong.

Part 2: Did they pay for a protected no claims bonus? and what does the 10001 pages of terms and conditions say?

blackshirtuk

Prothet_of_Doom wrote: »

Your post is confusing but I see it in 2 parts.

Part 1 is that they don't want to pay out for the theft because of a failure to tell them about an SP30 speeding conviction ?

Part 2 is that she thinks she paid (extra?) for a fully protected no claims bonus, and they are reducing it to 2 years.

Part 1 : My understanding of insurance is that because the risks relating to the theft part of the policy do not change when you get 3 points, the insurance company are paying a clever game, which they are likely to win, because they have bigger pockets, not because they are right.
If their loss related to the driving of that person, then yes the risks might be seen to be higher if they have points, so they'd have a right to dispute a claim in an accident.
But I could be completely wrong.

Part 2: Did they pay for a protected no claims bonus? and what does the 10001 pages of terms and conditions say?

Part 1 is correct and also my understanding, why are they likely to win with bigger pockets?

Part 2 Yes extra was paid for protected no claims, their T&C's suggest 3 claims in 12 months would reduce no claims to 3years from 5 years, they also offer a "guaranteed no claims bonus" which would have been unaffected by any number of claims. She had 12 years no claims bonus

Only just finding out myself that 10 years no claims is no different from 5 years no claims!