Cars Stolen Insurance "in dispute"

System

Worst case scenario? They say that as she didn't notify them of the three points her insurance is void and they don't pay out.

EdGasketTheSecond

Tarambor wrote: »

Worst case scenario? They say that as she didn't notify them of the three points her insurance is void and they don't pay out.

How can they do that when the points on licence have nothing to do with the cars being stolen? Its not as though she is a worse driver than she made out and that caused the claim is it? If it were a speed-related accident then maybe they could argue for a lower pay out but not for theft surely??

CardinalWolsey

blackshirtuk wrote: »

Part 2 Yes extra was paid for protected no claims, their T&C's suggest 3 claims in 12 months would reduce no claims to 3years from 5 years, they also offer a "guaranteed no claims bonus" which would have been unaffected by any number of claims. She had 12 years no claims bonus

Most no claims bonuses that I am aware of limit the number of claims that you can make. In your [sister's] case, check the terms of the multi-car policy - each total car loss is likely to be considered a separate claim. Out of interest, what is the policy excess and is this being charged once or by a multiple of three (indicating whether the insurer is treating it as a single or multiple claim)?

blackshirtuk

CardinalWolsey wrote: »

Most no claims bonuses that I am aware of limit the number of claims that you can make. In your [sister's] case, check the terms of the multi-car policy - each total car loss is likely to be considered a separate claim. Out of interest, what is the policy excess and is this being charged once or by a multiple of three (indicating whether the insurer is treating it as a single or multiple claim)?

Thanks, will find out what excess is being charged.

Not sure that the information will be available as there has been no offers or settlement discussion. she has just been told it is dispute. No time frame either for any resolution.

Very frustrating when it happened a month ago and a courtesy car is not provided when a vehicle is stolen according to their T&C's!

blackshirtuk

blackshirtuk wrote: »

Thanks, will find out what excess is being charged.

Not sure that the information will be available as there has been no offers or settlement discussion. she has just been told it is dispute.

There isn't any information about what excess they will be charging as they just keep saying it is "in dispute".

rs65

EdGasketTheSecond wrote: »

How can they do that when the points on licence have nothing to do with the cars being stolen? Its not as though she is a worse driver than she made out and that caused the claim is it? If it were a speed-related accident then maybe they could argue for a lower pay out but not for theft surely??

The question is whether they would have accepted the risk if they had known about the points. My gut feeling is that there will be a good outcome to this thread (unless there are other points etc we don't know about).

blackshirtuk

rs65 wrote: »

The question is whether they would have accepted the risk if they had known about the points. My gut feeling is that there will be a good outcome to this thread (unless there are other points etc we don't know about).

I will report back any further developments, any idea of the expected time frame for them to make a decision?

Warwick_Hunt

blackshirtuk wrote: »

I will report back any further developments, any idea of the expected time frame for them to make a decision?

When is the policy due for renewal?

AdrianC

If they can show that they would not have covered her at all, had they been aware of the true situation, then they can cancel from inception.

For three points - unless it's a long way from being her only three - then that's very unlikely. What's much more likely is that they'll simply deduct the extra premium from the payout.

As far as the protected NCB goes, maybe I'm missing something - but isn't she making three claims on her multi-car policy...?

blackshirtuk

AdrianC wrote: »

As far as the protected NCB goes, maybe I'm missing something - but isn't she making three claims on her multi-car policy...?

She had 12 years no claims protected, their T&C's suggest a two year reduction for 3 claims, so a reduction to 2 years even with protection was a little shocking, but now having read a lot about no claims it seems the maximum is 5 years NCB so it appears there is a relatively minor discrepancy of 1 year.