It always pays to complain....

RG2015

This would appear to be correct after yesterday’s entire thread on this topic was deleted overnight.

I should add that there was nothing at all wrong with the thread apart from someone saying that they had reported it as spam. I think that this was meant to be a joke but I am very intrigued to see what MSE have to say.

zerog

I saw the thread before it was deleted.

Some people may think it's unethical.

My friend buys old 50p coins (the big ones dated 1969-1991) from charities and tries to pay them into his bank accounts.

Only HSBC and Natwest accept them nowadays, but he has some sort of letter from Barclays saying that they can still be accepted.

Despite the "proof", Barclays branches refuse to take them, so he complains and gets £50 every few months.

He also managed to do a similar thing with Gibraltar banknotes.

TheShape

I thought the post about 'reporting as spam' was a joke also.

The OP wasn't amused by said post and some name calling ensued. I think that may have prompted the thread deletion.

(I just quoted the offending words without the asterisks that were in the original and my post disappeared so perhaps name calling even if the words are disguised earns you a post/thread deletion).

Mchambers

My post is back and rightly so. It is making a point to complain if any bank has treated you poorly. Please remember that they are making £billions of profit per year and they can afford to pay compensation for their incompetence as/when it happens.

RG2015

Mchambers wrote: »

My post is back and rightly so. It is making a point to complain if any bank has treated you poorly. Please remember that they are making £billions of profit per year and they can afford to pay compensation for their incompetence as/when it happens.

Your thread has not been restored as I do not believe MSE can restore deleted threads.

I had a thread deleted by mistake earlier in the year. MSE emailed me and said that an inexperienced moderator had seen a spam notification and deleted the whole thread instead of the offending post. They apologised but went on to say that it was impossible to undo the deletion but that I was free to repost.

Interestingly, I didn't get any compensation for the ignominy of having an excellent thread removed.:)

Mchambers

I have just received £25 from N/wide for a complaint that I raised a few days ago.

Shakin_Steve

What?!! They have deleted your compliant outstanding? The swines!:D

EachPenny

Shakin_Steve wrote: »

What?!! They have deleted your compliant outstanding? The swines!

Sounds painful :eek:

RG2015

A couple of years ago had about £6 of cashback that was not credited to me because my card had to be cancelled because of attempted fraud. I was subsequently credited with £26 which included about £20 of compensation.

I had not suffered any monetary loss and my claim had in no way been stressful. I understand the nature of a goodwill gesture but felt uncomfortable about profiting from the whole affair. As it was November, I donated this to Children in Need.

Chalkius

I'm not comfortable with this compensation culture. Yes, if you've been significantly put out and had to put more than just say, an hour or two into getting the problem fixed(depends on the problem and if there even is one), then there might be a case for a minimal amount of compensation, but people who just see it as a money making scheme, or think any small inconvenience is worthy of £50+, are unethical to me. Financial awards for a complaint should be to put someone back to where they should have been had no error been made.

That said I'm coming from the perspective of a former bank employee who was sick of people just trying to get money for nothing. One of my last complaints handled was about someone turning up in branch without an appointment towards the end of the day to get an account for his wife, he was aggressive to the staff members and upset several of them. And his wife hadn't brought any ID with her. He got given £50 for nothing when it got escalated, as he complained he was made to wait before being told they couldn't fit him in. (90% of the waiting time was him waiting for his wife to get her ID anyway, travel costs minimal as they lived 10 mins away by foot, and he was actually told that they would try and see if they could fit them in if one of the booked appointments either finished early or they didn't turn up for it, but couldn't give a guarantee that he'd be seen). He deserved nothing. But because the bank didn't want it to go to the FOS they just offered him the £50.

veryintrigued

Chalkius wrote: »

I'm not comfortable with this compensation culture. Yes, if you've been significantly put out and had to put more than just say, an hour or two into getting the problem fixed(depends on the problem and if there even is one), then there might be a case for a minimal amount of compensation, but people who just see it as a money making scheme, or think any small inconvenience is worthy of £50+, are unethical to me. Financial awards for a complaint should be to put someone back to where they should have been had no error been made.

That said I'm coming from the perspective of a former bank employee who was sick of people just trying to get money for nothing. One of my last complaints handled was about someone turning up in branch without an appointment towards the end of the day to get an account for his wife, he was aggressive to the staff members and upset several of them. And his wife hadn't brought any ID with her. He got given £50 for nothing when it got escalated, as he complained he was made to wait before being told they couldn't fit him in. (90% of the waiting time was him waiting for his wife to get her ID anyway, travel costs minimal as they lived 10 mins away by foot, and he was actually told that they would try and see if they could fit them in if one of the booked appointments either finished early or they didn't turn up for it, but couldn't give a guarantee that he'd be seen). He deserved nothing. But because the bank didn't want it to go to the FOS they just offered him the £50.

Exactly.

There seems to be a swathe of the population who demand compensation for next to nothing and then eulogize their actions. The Banks find it cheaper to pay a token gesture to these characters to go away.

Its made even more ironic that some of these characters are partly motivated by the perceived lack of morals of the Banking sector and that they 'make billions'.

This sorry tale is certainly made even more ironic when you realise the O.P. of the original thread unwarranted name calling almost certainly resulted in their thread being deleted.

They obviously don't use that sort of language in their complaints....