MSE News: BT to hike prices in January - watch out for a letter
Comments
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Hi all,
I'm currently with BT and I haven't received the email about price hikes so they tell me I can't cancel till I've received it.
The issue I have is that I am actually leaving the property on Monday and therefore I want o cancel, if I just tell them I'm leaving the property they will charge me cancellation fees as the new place is not with BT. What are my options?.. if I just don't tell them I'm leaving the property does that cause an issue anywhere?, presumably if the next tenants want BT it may do?
..of course it would be a risk leaving a 'free' phone line open!
..just seeing I can put a line/internet on hold for a period of time to stop anyone accessing it0 -
My contract is till May 2019(started last May) - broad band unlimited calls (BT Infinity 1) and a free (at moment BT Sport offer) the email today directs to a link for a new deal for 18mths which will be £ 2.49 less but with only evening and weekend calls........but and this is my query it says 18mths at £29.99 then £49.99 after and the offer includes line rental........I take it that it means line rental is not included in the £29.99 offer!
Line rental is now included with all BB deals. They're not allowed to show it separately anymore.
Basically your offer is for 18 months at £29.99 and then after that it will jump up to £49.99.0 -
Rang BT today. They have cancelled the increase of £2.50 from January for my broadband unlimited Infinity 2 but the increase of £0.51 for unlimited anytime calls add-on will remain. A small victory I guess!"Everything comes to him who hustles while he waits" Thomas Edison
Following the Martin mantra "Earn more, have less debt, improve credit worthiness" :money:0 -
Hi, BT have just told me that I can leave their broadband contract without any penalty as the prices are rising but I would forfiet the remaining amount of money in my 12 month line saver rental. What a rip off to force you to stay with them!0
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greenaliens wrote: »Hi, BT have just told me that I can leave their broadband contract without any penalty as the prices are rising but I would forfiet the remaining amount of money in my 12 month line saver rental. What a rip off to force you to stay with them!
You were given wrong information. They now have to refund the remaining portion.
https://www.theguardian.com/money/2017/feb/22/bt-refuses-refund-prepaid-line-rental-cancel-service0 -
greenaliens wrote: »Hi, BT have just told me that I can leave their broadband contract without any penalty as the prices are rising but I would forfiet the remaining amount of money in my 12 month line saver rental. What a rip off to force you to stay with them!
Raise a complaint immediately so you don't "timeout" your opportunity to cancel because of the price increase. Escalate the complaint if they refuse to confirm their "mistake"!0 -
What is the best way to log a complaint about BT over this issue?0
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greenaliens wrote: »What is the best way to log a complaint about BT over this issue?
In writing to head office .
But its in the terms and conditions you signed up to .0
This discussion has been closed.
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