MSE News: Holidaymaker sailing Greek islands charged £8,000 after her mobile used...

pmduk

LKRR wrote: »

Beware of the Network Settings over-riding the handset option to turn roaming off, and if you have an iPhone - turn off wifi assist if you are not in your home country.

iPhone's wi-fi assist has long been a source of unexpected bills, both home and abroad. Beware though, some Samsung phones have a similar feature which uses mobile data whilst connected to wi-fi. Both are best turned off unless you are aware of the repercussions.

boatman

Be interesting reading the outcome of this..

cookie365

On every smartphone I've ever owned, when you turn off roaming, roaming turns off.

Then again, I've never owned an iphone. Do Apple users really have to put up with this rubbish?

d123

cookie365 wrote: »

On every smartphone I've ever owned, when you turn off roaming, roaming turns off.

Then again, I've never owned an iphone. Do Apple users really have to put up with this rubbish?

Nope, it’s never happened on any iPhone I’ve owned.

Doc_N

cookie365 wrote: »

On every smartphone I've ever owned, when you turn off roaming, roaming turns off.

Likewise, but the suggestion is that if you reboot the phone for any reason it will default back to 'data roaming enabled'.

FWIW I've just tried that on a Note 4 - it doesn't. I disabled data roaming and it restarted exactly as it was - with data roaming disabled.

d123

Doc_N wrote: »

Likewise, but the suggestion is that if you reboot the phone for any reason it will default back to 'data roaming enabled'.

FWIW I've just tried that on a Note 4 - it doesn't. I disabled data roaming and it restarted exactly as it was - with data roaming disabled.

Likewise on an iPhone 7, it remained off.

LKRR

Roaming should stay in the same selection if the phone is rebooted but definitely worth looking through settings to find the iPhones WiFi assist. In some versions it is set to default on. This is where your phone will have the WiFi icon showing but may be using the mobile network instead.

boatman

Here is the story MSE wrote about iphone's using data:
https://forums.moneysavingexpert.com/discussion/4306213

I think there are enough accounts of the problem to suggest it was a problem, not a case of not turning off data while roaming.

zagfles

boatman wrote: »

Here is the story MSE wrote about iphone's using data:
https://forums.moneysavingexpert.com/discussion/4306213

I think there are enough accounts of the problem to suggest it was a problem, not a case of not turning off data while roaming.

So it's just iphones then? That's a relief.

d123

boatman wrote: »

Here is the story MSE wrote about iphone's using data:
https://forums.moneysavingexpert.com/discussion/4306213

I think there are enough accounts of the problem to suggest it was a problem, not a case of not turning off data while roaming.

So a story from 2012 which relates to:

MSE_article wrote:

When one of our team spoke to O2's customer helpline, a manager said some versions of Apple's iOS 4 and iOS 5 software — which older iPhones run on — have glitches that mean when a wi-fi signal drops, it reverts to the phone's network, even when data roaming is off.

She said this problem does not exist with the latest iOS 6 software.

I’m feeling lazy, could you check how many users are still using iOS 4 or iOS 5?