£4000 water leak bill

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in Water bills
Hi,
I have recently just had a water leak (pipe on my property my responsibility) this was brought to my attention by south west water as unusual water use. I myself was unaware as the pipe is underground and at the side of my property.
I have home serve cover who came out within days and repaired the pipe which is within the terms of south west waters policy of repairs to be complete within 30 days.
My problem is south west water have said my water bill for the period of the leak which I was unaware of is £4000.00 which I have to pay. Previous to this leak I had another leak many years ago which again was repaired as soon as I was aware. At that time I was given water relief by south west water so I didn't have to pay the massive bill.
This time they are saying I am not entitled to this relief as its already been used.
Just before home serve came to do the repair south west water recommended that the whole pipe should be repaired as its not the 1st time its leaked. When home serve arrived I asked them if the whole pipe needed to be replaced and they said no I only needed a small part of the pipe replaced which they did. I even asked the cost of replacing the whole pipe they said about £7000.00 by a private company as home serve would not cover this.
I had to advise south west water that the repair was complete and they wanted to discuss the £4000.00 bill and advised I have to pay it, they also mentioned I should have had the whole pipe replaced but I told them I was advised not required by home serve. So now they want me to pay a £4000.00 bill and £7000.00 to replace the whole pipe.
They then advised me that it will make it very difficult for them to help me will the bill as I did not get the whole pipe replaced.
someone will be calling me back to discuss this further, but in the mean time any advice will be much appreciated.
Many thanks
I have recently just had a water leak (pipe on my property my responsibility) this was brought to my attention by south west water as unusual water use. I myself was unaware as the pipe is underground and at the side of my property.
I have home serve cover who came out within days and repaired the pipe which is within the terms of south west waters policy of repairs to be complete within 30 days.
My problem is south west water have said my water bill for the period of the leak which I was unaware of is £4000.00 which I have to pay. Previous to this leak I had another leak many years ago which again was repaired as soon as I was aware. At that time I was given water relief by south west water so I didn't have to pay the massive bill.
This time they are saying I am not entitled to this relief as its already been used.
Just before home serve came to do the repair south west water recommended that the whole pipe should be repaired as its not the 1st time its leaked. When home serve arrived I asked them if the whole pipe needed to be replaced and they said no I only needed a small part of the pipe replaced which they did. I even asked the cost of replacing the whole pipe they said about £7000.00 by a private company as home serve would not cover this.
I had to advise south west water that the repair was complete and they wanted to discuss the £4000.00 bill and advised I have to pay it, they also mentioned I should have had the whole pipe replaced but I told them I was advised not required by home serve. So now they want me to pay a £4000.00 bill and £7000.00 to replace the whole pipe.
They then advised me that it will make it very difficult for them to help me will the bill as I did not get the whole pipe replaced.
someone will be calling me back to discuss this further, but in the mean time any advice will be much appreciated.
Many thanks
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This does allow for a second allowance (but not third or beyond) at South West Water's discretion (page 7) in some circumstances.
However it does state that the customer should have been checking for leaks; and it appears he hasn't been checking. That said nothing lost by trying.
I hope the £4,000 bill is for water only and not sewerage.
£4000 worth of water is almost an olympic sized swimming pool of water that has escaped.
Not sure how anyone can not see that amount of water escaping in less than 6 months.
Keep wearing your wellies! :cool:
Good luck!
My supplier, Anglian Water, will give an allowance for a leak if it's repaired within 30 days but only for the first occurance, so if it happens again then it's down to you.
In the end the total came to just under £1.5K.
The other problem I had was that YW wanted to move my water meter out of my kitchen to where they made the new connection the water main in the nearby road. I refused and had to dig my heals in and after 4 weeks of talks they gave in.
With everything turned off can you hear a water leak? take a screwdriver, place the handle onto your ear and the other end onto a copper pipe or tap. Can you hear a hiss like sound?
You could buy a water pressure gauge for £10 to £30 that will fit onto say an outside tap. Record the pressure. Turn off / close one of the stop valves. Don't run off any water for the hour or more and re read the gauge. Has the pressure dropped?
Is the troublesome pipe wholly within the boundary of your property? If it isn't then your supplier may be wholly or proportionately responsible for the replacement / repair too.