Amazon, my worst buying experience ever.

[Deleted User]

Mobyduck wrote: »

The deadline has now expired, and at my age, 83, I don't find it easy to cope with the frustration of all this. It takes Amazon three days to reply to an email query.

I think you need someone to sit with you and explain how Amazon works. It's a direct seller, but it's also a platform for other sellers. If you have a complaint or query, go to the "Contact us" page and either have a "Live (text) chat" or request an immediate call back via your telephone.

It sounds as if your product has been ordered from another seller on the Amazon platform. If that is the case, they may well not respond to E-Mails as quickly as Amazon themselves.

pattycake

I tend to use the Amazon Pass My Parcel service. My order is delivered to a Spar shop 10 minutes walk away from my home. If it's something a bit bigger or heavier, there is car parking.

Stuff comes much quicker than a home delivery and I receive email notification and the a text when it's there. I ordered a number of items on Friday afternoon last week. Saturday one was at the shop, a couple more on Sunday and the order completed by Monday morning. All delivered for free.

Kudos to Amazon.

Mobyduck

Well, I have just checked and my order is sitting 45 miles up the road in Northampton. It's fine folks telling me I should be doing this or that, but I shouldn't have all this hassle, when I ordered on the assumption that it would be delivered in six days at the outside. All I wanted was to place an order and have it delivered. Not a lot to ask.
Thanks for the helpful suggestions, and hopefully my order will arrive tomorrow. I'll let you know how it ends up.

x_raphael_xx

I think Amazon are brill. I had a missed item card, went to Post office who told me it had been signed for and collected.
Amazon responded same day, and send replacement package for next day delivery. They could have told me to take it up with PO as it has been signed for.

[Deleted User]

Mobyduck wrote: »

It's fine folks telling me I should be doing this or that, but I shouldn't have all this hassle

I think it might suit you better to buy your stuff in a physical shop.

Internet ordering may be a relatively new phenomenon, but mail order has been around for decades.
Nothing you have described is any different from waiting for the postman to deliver mail order years ago.

philatio

I recently ordered a TV from Amazon.
Faulty. Then the replacement was faulty too.
Weeks of messing about trying to send it back. Multiple courier failures. Amazon customer service lying to me. Couriers lying to me. Refunds going wrong. Package going missing.. but then not going missing. Promised compensation not appearing.

But compared to "my vinegar is a few days late" I suppose I got off lightly.

ScorpiondeRooftrouser

At the age of 83 it seems rather optimistic to order a whole case of organic cider vinegar.

roscoecat

Amazon is one of the better and more reliable ones out there, I have to say, compared to Hermes/DPD/etc.

I know the feeling of waiting around for a delivery that never came at the time it was supposed to... but... I do agree with others that if this is your worst delivery experience, then it's actually not that bad.

Once Amazon didn't deliver something to me on time, and I complained, they refunded the delivery charge instantly, with no fuss.

Mobyduck

Well, at six o'clock to-night, the stuff still hadn't been delivered. This is now beyond a joke. I have just cancelled the order and asked them to refund. Thoroughly unprofessional. Enough is enough.

IAmWales

Mobyduck wrote: »

Well, at six o'clock to-night, the stuff still hadn't been delivered. This is now beyond a joke. I have just cancelled the order and asked them to refund. Thoroughly unprofessional. Enough is enough.

I'm sorry to hear that, had you contacted customer service before today to ask them to track it down? If tracking hasn't moved from Northampton for several days it would have been lost, if you'd let them know they'd have sent out a replacement on next day delivery.