Sky increased bill without notice
I would appreciate advice please. Our problem is that Sky increased their charges without any notice. The story is we had to cancel, being retired we couldn't afford Sky TV on my pension alone (my wife's pension has been delayed by the Government until she is 65 but that's another story) Later on Sky offered a deal in order to get us back and now they claim that after 12 months they are entitled to increase our direct debit without giving notice, adding that their online account includes the information and we should have logged on each month to check the charges. I know that, as usual the contract was for 12 months which I thought was ongoing until one side wanted to cancel, giving one months notice. I have endevoured to read all their terms & conditions with regard to price increases and as far as I can see they should give 31 days notice. Needless to say we have now cancelled but Sky have refused to refund the overcharges. Has anyone else experienced this, are Sky entitled to do this and if not what can we do to complain further please.
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