Sky increased bill without notice
in TV MoneySaving
18 replies 9.7K views
I would appreciate advice please. Our problem is that Sky increased their charges without any notice. The story is we had to cancel, being retired we couldn't afford Sky TV on my pension alone (my wife's pension has been delayed by the Government until she is 65 but that's another story) Later on Sky offered a deal in order to get us back and now they claim that after 12 months they are entitled to increase our direct debit without giving notice, adding that their online account includes the information and we should have logged on each month to check the charges. I know that, as usual the contract was for 12 months which I thought was ongoing until one side wanted to cancel, giving one months notice. I have endevoured to read all their terms & conditions with regard to price increases and as far as I can see they should give 31 days notice. Needless to say we have now cancelled but Sky have refused to refund the overcharges. Has anyone else experienced this, are Sky entitled to do this and if not what can we do to complain further please.
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What you were actually on was effectively an introductory deal, typically half price or somewhere around that figure for 12 months for the full package. When the 12 months run out the discount ends and you pay the going rate, at the moment typically £80 odd a month.
As you've now cancelled and in your 31 day notice window, you will probably find a discount coming your way soon typically via your online account, and play your cards right you probably wouldn't need to pay full price for the service for a long while.
We do record quite a lot of programmes and as far as I know that facility is lost when Sky ends.
Try running your postcode through https://broadband.moneysavingexpert.com/ for BB/LR and/or TV packages or https://www.uswitch.com/broadband/ for BB & TV or https://www.uswitch.com/tv/packages/ for just TV. You can select BT Sports & Sky Sports options which will at least give you a bargaining tool.
Now TV allows day passes so you can select individual match days which may keep the costs down.
It does clearly say, many times on the website and on leaflets, that after the 12 or 18 month discount the price will be £X (ie full price).
I cancelled and meant to stay away last year,but while waiting for an ordered HDMI lead, I got an offer too good to refuse. I doubt I'll get the same again,so it is likely to be Freeview and the Humax box for us.The tv is Panasonic so has Freetime catchup (unusual for a Freeview system) built in, but we will manage, as I only accepted tv as a freebie when we transferred to Sky from O2 for broadband ,not intending to keep tv, but got a line of good offers,so still there until November.