Faulty Aga Rangemaster fridge freezer

watsimijig

This is a really long winded story so will try and edit to the finer detail.

We bought an American style Rangemaster fridge freezer aprox 2 years ago to put in a holiday home.We registered the 2 year warranty.The building has awkward access to the kitchen as its upstairs and the staircase is tricky,as opposed to the ground floor.The appliance therefore has to be lifted by machine to the first floor balcony .To this end we paid for a company to move the fridge to the first floor.

Unfortunately we have had a catalogue of problems with the appliance since installation culminating in several organised visits via there external repair agency- who then employ a localised contractor.Sadly there have been 2 no shows( haven drive 200 plus miles to meet there confirmed apt's ),wrong parts delivered ,fridge breaking down twice and loosing stored food etc etc etc ,i could go on .

This is just an example of a few of the issues needless to say whilst this is well documented at there end ,the result is this has waisted a considerable amount of my time and up and till recently pushing there been a typical suggestion as to 'we will just have to send the engineer out again'

The end result ,as the warranty shortly comes to an end,is we still don't have an appliance thats fit for purpose.They have now agreed to replace the product;great news i thought but without a new warranty.

The tricky bit is they are prepared to do a door stop delivery,however they naturally want there old one back(fair enough) .As such to facilitate this I'm unsure of my rights as to wether it should be now my responsibility to pay 'again' for a contractor to remove the old one and install the new one as the consequential loss on my part,through no fault of my own could be in the region of 300 pounds.

They've refused to pay the costs and there seemingly final answer to this is take it back to the retailer for a refund !! I am unsure of my consumer rights and would appreciate any guidance..Im not seeking compensation even for lost fuel,waisted time etc ,all i want is the new appliance in situ and functional..1

MallyGirl

Hi - you have posted in the credit file and ratings section so you might get a better response from people if you reposted in 'Consumer Rights' section instead

JJ_Egan

As above .
Your consumer rights are with the retailer .

Replacing with no warranty puts you in the position you are now re warranty .
The manufacturer is not as responsible under consumer law as the vendor .

I would say this depends upon the cost of the unit . Yes replaced by manufacturer and you pay fitting costs .
Or via Vendor under consumer law and this may take time and you may not be offered a full refund and you may have trouble getting your fitting costs .

IAmWales

If they agree the item is inherently faulty then they are obliged to pay reasonable costs for removal and installation of the new item. In the case of a fridge these costs are nil, there's nothing you would normally pay a specialist to do. Your situation is so extreme as to fall outside what is reasonable and so they are only liable for the cost of delivery and pick up.

(They = the retailer. The manufacturer is only liable for their obligations under the terms of the warranty.)

watsimijig

Thank you all for recent responses.

We paid just shy of 2000 for the fridge freezer.I think they have agreed to replace the item due to all the toings and froinges over the last 20 months and there inability to seemingly fix one of the main faults ,so i would guess it is inherently faulty.

As a limited user of the site I'm not sure how i can post the content onto the other section and as ugh would welcome any advice