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  • Chalky_Lady
    Chalky_Lady Posts: 52 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    edited 26 September 2017 at 5:41PM
    Yes was able to do this - Not make any difference - surprise surprise
  • grumpycrab
    grumpycrab Posts: 5,031 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    AndyPix wrote: »
    it sounds like a borked user profile.
    emptybox wrote: »
    you can also get to Safe Mode by pressing and holding the 'shift' key whilst clicking "Restart".
    (as per my previous link)

    Sorry emptybox - should have picked up your suggest earlier. Andy - refresh or reset or is there an easier way to fix user profile?
  • emptybox
    emptybox Posts: 442 Forumite
    grumpycrab wrote: »
    Sorry emptybox - should have picked up your suggest earlier. Andy - refresh or reset or is there an easier way to fix user profile?

    If the OP can't even get to the login screen, then I would have thought it was more than just their user profile that's the problem?

    Having said that, I don't see how they would see the taskbar flash up if they haven't logged in? Unless they are set to auto login?
  • grumpycrab
    grumpycrab Posts: 5,031 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    edited 27 September 2017 at 10:26AM
    FYI, OP got to troubleshooting (with recovery USB); System Restore didn't work but I suggested restarting anyway (System Resore always tells me it fails but actually works); then we're going through the other options.
    [STRIKE]Sound like Creators Update[/STRIKE]Latest cumulative 1703 update has failed in a bad way after the battery ran out of juice.
  • Chalky_Lady
    Chalky_Lady Posts: 52 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    Hooray - Laptop restored with HUGE Thanks to Grumpycrab (not Grumpy at all) for all advise - It was Windows Updates which activated on Start Up (no usual alert on Shut Down) Battery low so crashed when re started - 'System Restored' on 2nd try - so grateful for access to this Forum - Top Marks
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