Flight Delay Ombudsman : Links to ARN

bob_a_builder

While chasing up flight delay compo I was looking for a ADR scheme for SAS via your pages

Your link on this PAGE

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ARN (or National Board for Consumer Disputes) – Scandinavian Airline SAS. You can submit your complaint here. There's no fee if your claim's unsuccessful. This scheme's decisions are not legally binding on the airline, but it says 80% of businesses follow its rulings.

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Points to https://ec.europa.eu THIS site but they can only help for something bought on line !

You might like to include the link to ARN (found on SAS site)

"Although SAS is not signed up to any ADR body, SAS adheres by the decisions of the ADR bodies approved by the Member States.

You can also refer your complaint to Allmänna Reklamationsnämnden (“ARN”), Box 174, SE-101 23 Stockholm, Sweden who are approved by an EU Competent Authority to provide an independent review of complaints and dispute resolution services. You will need to refer your complaint within 12 months after our final response.
ARN can be contacted on:
Allmänna Reklamationsnämnden
Box 174, SE-101 23 Stockholm, Sweden
Opening hours: 9-12, 13-15
https://www.arn.se

Former_MSE_Andrea

Thanks, I've passed this on to Megan who works on the guide.

pogofish

Shouldn't this be in the flights forum?

coolcait

Lol!

I was confused by the thread title because ARN is also the code for Stockholm's Arlanda airport .

On topic: Good spot, OP!