No reimbursement from Utility Warehouse for early termination

BlackberryMo

I was signed up by my son who lives in England and i live in Northern Ireland. We looked at the bundle that puts home phone, mobile and internet. As N.I. do not have the gas and electricity service it was the bundle to go for. My mobile contract to O2 was cancelled and i was billed for just over £200 for early termination. I rang U.W. Was told i would have to have a Smart Meter installed. 2 weeks later i rang again and the advisor informed me, after speaking to her manager, that she had bad news - as i was not signed up to Gas and Electricity they would NOT be able to reimburse me. There is nothing that i can see in Terms and Conditions that point out that N. Ireland does not qualify for reimbursement on early termination of contracts. All the hype is that they DO pay up to £200 for such an event. I feel conned!

xbrenx

The terms and conditions I found state that you have to apply in writing with proof of the charges incurred. Maybe try that? Sorry for this rubbish cut n paste effort...

1. Reimbursement of up to £200 of Early Termination Fees
In the event that you incur any early termination charges from
your existing supplier(s) in switching your landline, broadband and
mobile services over to our Home Phone, Broadband and Mobile
services, we will reimburse these to you, subject to a maximum
amount payable by us of £200 in aggregate in respect of all such
early termination charges, subject to the following:
a) To apply for reimbursement, you must have at least one Home
Phone, at least one Broadband and at least one Mobile service
live on your account on the date that you submit your claim.
b) You must send us a copy of the final bill(s) from your previous
supplier(s) (within six months of the date on which your
application to transfer your Home Phone, Broadband and
Mobile services was received by us), showing the early
termination fee(s) that you have incurred as a result of
switching your service(s) to us, together with a covering letter
requesting reimbursement. You may only make a single claim,
so should wait until you have evidence of all the charges you
have incurred. Letters should be addressed to: Early
Termination Fee Offer, Utility Warehouse, Network HQ,
508 Edgware Road, The Hyde, London NW9 5AB.
c) Once verified by us, and within eight weeks of receipt of the
relevant documents, we will credit the amount of any
reimbursement to your Utility Warehouse account, and this will
appear on the next monthly Non-energy Services Bill we
process.
d) Payment of this benefit is subject to (i) for owner-occupiers, us
receiving satisfactory evidence of the ownership status of the
Property from the Land Registry or by such other means as we
shall determine at our sole discretion, or (ii) for tenants, us
having received satisfactory evidence that they are over the
age of 30, and the successful installation by us of a
compatible and fully functioning smart meter in the Property.
e) For the avoidance of doubt the ‘Reimbursement of Early
Termination Fees’ benefit is not available to anyone who:
(i) has previously received a landline, broadband and/or
mobile service from us (either on the same or a different
membership account); or
(ii) has previously received an early termination fee refund
from us (either on the same or a different membership
account); or
(iii) did not apply for all three Gold Talk services (Home...




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BlackberryMo

Thanks- I rang to ask how to claim - I am 61& prefer verbal help. Was told I wouldn't get reimbursed as I hadn't got gas/electricity! Put in complaint-no response & advisor also logged a separate complaint. Don't know what to do. I'm medically retired, without income. Can't afford this! Great cut n paste job thanks!

mobilejunkie

It seems they also do state that you have to install a smart meter IF you are a tenant. If you own the property there doesn't seem to be such a condition.

BlackberryMo

I own my own property. As there are no Utility Warehouse agents in Northern Ireland they would not be able to fit one anyway. My son will be very upset when he hears how his praise for Utility Warehouse has backfired. There should be a visible clause stating there are exclusions - as we didn't see anything - and the £200 reimbursement statement - is very much part of the initial hype.

mobilejunkie

Then follow the correct procedure and take the appropriate legal action (LBA followed by an on-line legal claim if they don't comply), provided you meet the remaining conditions.

BlackberryMo

Thank you for your responses. I will hopefully be able to post a satisfactory result - although these things can be lengthy. Let's hope the little person gets justice!

wongawonga

This is the mobile forum.By the way. The only place your supposed to discuss this contentious Network Marketing Company is in its own special dedicated very lengthy thread in the Energy Gas Electric Forum.They do have agents selling a full range of other non.energy products there.
As your son is the distributor who recommended it , and signed you up and earned for doing it .he should be sorting it out for you his customer.

xbrenx

wongawonga wrote: »

This is the mobile forum.By the way. The only place your supposed to discuss this contentious Network Marketing Company is in its own special dedicated very lengthy thread in the Energy Gas Electric Forum.They do have agents selling a full range of other non.energy products there.
As your son is the distributor who recommended it , and signed you up and earned for doing it .he should be sorting it out for you his customer.

You're right of course, but the OP is a new member and would not know about a particular thread - her beef is not about gas and electricity so she wouldn't have looked in the right area anyway. The powers that be can move it if necessary

I imagine her son is brand new to the company and probably slightly out of his depth - they DO actively encourage people to get family and friends on board first. Let's hope he's doing what he can.

BlackberryMo

Thank you for the correct direction - I was unaware of this - as it involved my mobile I assumed it was the right place. I appreciate your comments - I do prefer to handle my bill issues personally despite being over 60 & unfortunately being new to forums & the extensive options it is probably inevitable if picking the wrong slit. My son travels extensively but I willcarch him on his return to U.K.

BlackberryMo

Thank you - nice to know I am being understood for blundering around on the wrong forum. Despite intelligence I feel foolish. My son received very little benefit from what I gather - in this type of pyramidial selling.