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Title Deed to Home, No record with bank or solicitor ?

Hi everyone, I hope someone maybe able to offer some advice? My in laws are in a stressful predicament and don't know were to turn next.They have asked for the deeds to their home, they bought in 1967 and mortgage paid off years ago.

After a recent request of deeds to their home, they have received a letter from a solicitor firm saying they had taken over this company and said they were unable to locate any deeds electronically/paper files under their name?. That when they had taken over their old solicitors company and all files would have been transferred to them.

My in laws then contacted the building society that they had paid all their mortgage payments into, the building society says they cannot locate any record of them making mortgage payment, hence no record of a mortgage??

This is all very peculiar, and of course causing a lot of stress to them,

They don't know where to turn to or why this has come to be this way, I said I would ask for advice for them on the forum. Any advice most appreciated.

Thanks Joe.
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