Major overhaul of Sky Sports has cost me money

quoit

Anyone else on a discounted Sky subscription package been hit by a price hike due to changes and re-branding of Sky Sports package back in July?

Prior to the changes, my discounted monthly package was as follows:

Box Sets with Sports = £65.50
Less 60% discount = (£39.30)
Monthly Bill = £26.20

Since the re-branding of the Sky Sports package, I'll now be charged the following:

Box Sets = £38.00
Less 60% discount = (£22.80)
Sky Sports Complete Pack = £27.50
Monthly Bill = £42.70

Therefore the 60% discount now only applies to the Box Sets portion of the subscription, whilst Sky Sports is charged at full price.

According to my recent Sky bill... "This change is due to the re-branding of the Sky Sports package" and "because you added or removed something from your package during or around this billing period"

Well actually, I didn't add or remove anything from my package.

Sky did all that!

All very sneaky IMO.

Time to cancel my subscription... AGAIN.

mije1983

Nope. Mine has stayed the same price.

• Box Sets £15.20
• Box Sets £38.00
• Viewing Subscription Discounted-£22.80

• Sky Sports - Complete Pack £11.00
• Sky Sports - Complete Pack £27.50
• Sky Sports Subscription Discounted-£16.50

• Sky Cinema £3.40
• Sky Cinema £8.50
• Sky Cinema Subscription Discounted-£5.10

What reason have Sky given?

quoit

mije1983 wrote: »

Nope. Mine has stayed the same price.

Interesting... maybe it's just me who has been hit with this price hike then?

mije1983 wrote: »

What reason have Sky given?

According to my recent Sky bill... "This change is due to the re-branding of the Sky Sports package" and "because you added or removed something from your package during or around this billing period"

I've actually done nothing at all.

I'll try contacting them via Online Chat to query my latest bill (27 Aug) and why I'm now being charged full price for Sky Sports.

brewerdave

I've found the same thing in the final bill of my discounted 12 months. The September bill includes all agreed discounts, the October bill should be between the full discounted amount (£28.60) and the full amount (£71.50) but is actually showing as £80.75 !! Looks like "they" have cancelled the old Sports package and put me on the new, and in the process, co*ked up the discounts.
I've been on the phone and on messaging - neither have really given an explanation but both insist that it will update correctly after the payment for Sept. is taken!! I'll wait and see:eek:

mije1983

quoit wrote: »

According to my recent Sky bill... "This change is due to the re-branding of the Sky Sports package" and "because you added or removed something from your package during or around this billing period"

I've actually done nothing at all.

I'll try contacting them via Online Chat to query.........

I actually meant what have they said when you've asked them, not what their generic small print says.

But from your final comment, it seems you haven't yet asked them.

quoit

brewerdave wrote: »

I've found the same thing in the final bill of my discounted 12 months. The September bill includes all agreed discounts, the October bill should be between the full discounted amount (£28.60) and the full amount (£71.50) but is actually showing as £80.75 !! Looks like "they" have cancelled the old Sports package and put me on the new, and in the process, co*ked up the discounts.
I've been on the phone and on messaging - neither have really given an explanation but both insist that it will update correctly after the payment for Sept. is taken!! I'll wait and see:eek:

Well, it's all gone a bit awry for me.

I tried phoning them, got through to call centre who informed me that I'd have to be put on hold as waiting time was 30 minutes to speak to one of their Sky "experts". Instead, I ended up getting connected to a very busy Online Chat session which lasted an hour.

I explained that I'd been massively overcharged on 27th August and that my Sky account was indicating the reason was due to a change of package (the addition of Sky Sports) authorised by myself around the same time as Sky re-packaged all their Sports channels. I explained that I already had Sky Sports as part of my package and was only halfway through a 60% discount period due to end in Feb 2017.

The Customer Service (CS) rep responded by saying I couldn't get as much as a 60% discount but he'll see what other offers are available to me instead, at which point I said... forget it, I'd like to cancel my subscription.

At this point, the CS rep began scrutinising my account details and billing discrepancies and then apologised... after some delay, the CS rep returned to the chat and said he didn't understand why this had happened.

The CS rep said my 60% discount would be restored and furthermore, I would be offered an extra incentive of Sky Sports HD pack for £2 a month instead of the usual £6 a month and my bill would reduce from £44.20 a month to £40.20. I thought "fair enough", that's reasonable. I was paying £26.20 (Box Sets + Sky Sports) + £6 (HD) + £12 (Multiscreen) = £44.20 per month.

The CS rep then said I had to commit to another 12 months contract, at which point I said no thanks as I don't wish to be tied to any contract longer than the rolling 31 day period. The 12 month 60% discounted package I was already on included no such commitment, and I've never accepted any offers that commit me to any period longer than a month :-)

For some bizarre reason, the CS rep wouldn't budge on the 12 month contract stipulation so I requested cancellation to proceed. My TV services are now due to switch off on Oct 2nd.

Since the Online Chat session yesterday, my Sky account indicates that my subscription is due to end, along with an offer of a 30% discount if I should change my mind - :rotfl:

Meanwhile, I also received an email which I expected would confirm my cancellation, but instead said the following...

**********
Email from Sky: Confirming your Sky offer
I'm writing to confirm that you've agreed to a new minimum term for the products listed in the table below:

Subscription: Sky TV*
New minimum term Start Date: 01/09/2017
New minimum term commitment: 18 months
**********

Whatever

I usually cancel each year around Nov/Dec anyhow, so I've ended up cancelling a little earlier than usual. Let's see if I get any phone calls from them soon. I'd expect so.

quoit

mije1983 wrote: »

I actually meant what have they said when you've asked them, not what their generic small print says.

But from your final comment, it seems you haven't yet asked them.

Having being in touch, the answer is... they don't appear to have a clue why this error in billing has happened. Or if they do know, they aren't letting on.

Right, I'd better remove the dust from my Humax HDR-1100S in preparation for Sky being switched off

Batlord

Thought i'd check my bills tonight, as I never do...glad I did. I managed to get my bill to £49.50 a month (sky variety, HD package, F1 channel (which was an incentive when I took the hd package) and sky movies). 2 months ago it went up to £53, now this month has shot up to £62. No warning, letters or nothing. 12 quid a month hike is not on...and the annoying thing about their website is that it makes it impossible to downgrade, just shows you offers for their broadband

[Deleted User]

Batlord wrote: »

Thought i'd check my bills tonight, as I never do...glad I did. I managed to get my bill to £49.50 a month (sky variety, HD package, F1 channel (which was an incentive when I took the hd package) and sky movies). 2 months ago it went up to £53, now this month has shot up to £62. No warning, letters or nothing. 12 quid a month hike is not on...and the annoying thing about their website is that it makes it impossible to downgrade, just shows you offers for their broadband

Just cancel it.

[Deleted User]

Batlord wrote: »

Thought i'd check my bills tonight, as I never do...glad I did. I managed to get my bill to £49.50 a month (sky variety, HD package, F1 channel (which was an incentive when I took the hd package) and sky movies). 2 months ago it went up to £53, now this month has shot up to £62. No warning, letters or nothing. 12 quid a month hike is not on...and the annoying thing about their website is that it makes it impossible to downgrade, just shows you offers for their broadband

Thought i'd check my bills tonight, as I never do...

First off slap yourself about the head as penance for the above statement

It's not actually a price hike, it's just the end of your discount and I'm not aware of any company that advises you of this. I agree that they should but it is what it is.

I could have sworn you used to be able to downgrade but I've just checked and your right, there's no option (or it's just really well hidden).

Looks like you're in the annual dance again, seemingly like everyone on here, me included. I'd love to know how this Sky loyalty thing is supposed to work because I've been with them over 10 years and I haven't got an automatic extension.

Batlord

what annoys me is that my package last year was £82 (had talk & BB too) so rang up to try and get it down. They actually said it should be more but could still do a deal...a pound off. So cancelled talk & BB and got it down to £49.50. Loyalty is a swear word to them...will ring them when I've got spare 6 hours - looking at their FB page, that's how long the queue is!