Reclaimed packaged Bank Account Charges

lumpylp

Very sorry - I put PPI in the search on forums and it came up with this one - my mistake I have deleted my thread.

[Deleted User]

lumpylp wrote: »

I have deleted.... .

No point in doing that now, since Dunston quoted your post extensively in his reply.

McCreary

Hello there,

I've been reading these forums and MSE and discovered that many are trying to claim back the fees paid for packaged bank accounts.

My wife had a packaged bank account with Halifax for many years, although she did cancel it when we got married. When she signed up to the packaged she had an existing medical condition that meant the health insurance would not cover her for this condition. She doesn't think she was told this at the point of sale and was told afterwards when she rang up to check something about the policy.

She did use some of the benefits such as the mobile phone insurance when her phone was damaged and she used the AA cover. Does this stop us from making a claim?

Do you think that it is worth setting up a case or would it be a waste of time in this instance?

dunstonh

She did use some of the benefits such as the mobile phone insurance when her phone was damaged and she used the AA cover. Does this stop us from making a claim?

You are free to complain about whatever you like. However, the fact that at least two parts of the package were used means a rejection is more likely. Although sometimes people who use parts of the package get their complaint upheld. Although the retail cost of the parts of the package used is deducted from any redress.

Do you think that it is worth setting up a case or would it be a waste of time in this instance?

its hard to see what you would be complaining about. She was sold a PBA and used parts of the PBA. Not qualifying on one part of the package is not an issue.

People who complain are generally those that have been paying for a PBA but never utilised or couldn't utilise most or all of the benefits. The concept of PBAs is fine and nobody has an issue about that. So, you need to consider your complaint reasons.

McCreary

dunstonh wrote: »

You are free to complain about whatever you like. However, the fact that at least two parts of the package were used means a rejection is more likely. Although sometimes people who use parts of the package get their complaint upheld. Although the retail cost of the parts of the package used is deducted from any redress.



its hard to see what you would be complaining about. She was sold a PBA and used parts of the PBA. Not qualifying on one part of the package is not an issue.

People who complain are generally those that have been paying for a PBA but never utilised or couldn't utilise most or all of the benefits. The concept of PBAs is fine and nobody has an issue about that. So, you need to consider your complaint reasons.

Thanks for the reply. We would be complaining about being sold travel insurance that was invalid due to existing medical conditions.

dunstonh

McCreary wrote: »

Thanks for the reply. We would be complaining about being sold travel insurance that was invalid due to existing medical conditions.

You were not old travel insurance. You were sold a PBA. Being ineligible or not having a need for one or more bits of a package do not make it missold.

McCreary

dunstonh wrote: »

You were not old travel insurance. You were sold a PBA. Being ineligible or not having a need for one or more bits of a package do not make it missold.

That's fine but when I read this page:

https://www.moneysavingexpert.com/reclaim/reclaim-packaged-bank-accounts/

It says as one of the mis-selling scenarios:

You were too old for the insurance or had a medical condition

One of the big problems with these accounts is people signing up thinking the insurance protects them, but when they claim they're told they're ineligible. A classic case is people too old to claim on travel insurance, as these policies often have upper age limits, but also if you weren't asked if you had any issues that may stop you from claiming, eg, a medical condition that may invalidate travel cover. Also, if the bank didn't check you were eligible for the insurance each year, you could have a claim.

This is why I thought we might be eligible.

dunstonh

This is why I thought we might be eligible.

That is where people were using (or thought they could use) the travel insurance as the primary benefit (or only benefit). I was at a meeting with the FOS and they said that it is not required that all parts of the package are suitable. There had to be enough bits to make it viable. (Martin's articles are often simplistic and limited in info. Something he once admitted. He also doesn't want to get bogged down in issues in an article which could then put people off).

BTW, none of this is an attempt to stop you. You should still go ahead. I am just making you aware of potential issues. Banks are very scattergun in their responses. Sometimes they uphold complaints that really don't have any merit and other times they reject ones that anyone else would think were dead cert upholds. Often, they uphold a complaint for none of the reasons given by the person complaining. So, don't let any of this put you off. Its just highlighting weaknesses or issues.

Janejh

Hi,

Back in 2011 I had Lloyds account which is now closed and I don’t have a note of the account number anymore. At some point the account was upgraded to a Silver account but again I don’t know the date and I don’t recall being asked if I wanted it upgraded. I never really had much to do with the branch I used to be, and still am, an internet banker. I seem to remember logging in and Seeing the name of my account had changed to a Silver account.
I never used any of the facilities and if I’d wanted too I didn’t realise I had to register to do so. With all this in mind would I be able to make a claim even though i don’t have the account number, the account is now closed and it was 7 years ago?
TIA jh

dunstonh

With all this in mind would I be able to make a claim even though i don!!!8217;t have the account number, the account is now closed and it was 7 years ago?

You can make a complaint. However, you do meet the criteria that allows the bank to timebar your complaint if they wish. (more than 6 years from purchase and 3 years from being reasonably aware of an issue - switch account or closure allows a trigger under the 3 year rule).