Unable to access printer

AndyPix

You need to remove the printer and driver as i described.


Go into devices and printers
right click the printer, remove
click on another printer and then you will see "print server properties" at the top.
go in there, click the drivers tab, click "change driver settings"
now, highlight the printer driver in the list, and click remove
make sure to choose "remove driver and driver package"


reboot computer and plug in the printer and windows should pick it up


If the driver wont delete "access denied" then first open up an admin command prompt and type


net stop spooler (press enter)
net start spooler(press enter)


then try again

dipsomaniac

what is a 'dodgy' microsoft update? printers and other devices become disconnected all the time. 99% of the time it is just a case of switching off/on the printer and pc/laptop

aardvaak

AndyPix wrote: »

You need to remove the printer and driver as i described.


Go into devices and printers
right click the printer, remove
click on another printer and then you will see "print server properties" at the top.
go in there, click the drivers tab, click "change driver settings"
now, highlight the printer driver in the list, and click remove
make sure to choose "remove driver and driver package"


reboot computer and plug in the printer and windows should pick it up


If the driver wont delete "access denied" then first open up an admin command prompt and type


net stop spooler (press enter)
net start spooler(press enter)


then try again

Went to Settings - Devices - Printers

Saw printer right clicked nothing happened so left clicked - saw remove device - clicked and confirmed - now gone

went to add printer at top and printer was not there and could'nt search for it.

Restarted computer

Printer back - not working

Le_Kirk

Does the printer itself work, print a test page. When you say unable to access, what happens when you send a document to the printer? Any error messages on printer. From which programme are you attempting to send a print? If, say it's Word, go to print and there should be a drop down box from which to select your printer. Are you able to select yours? Is it even listed?

aardvaak

Le_Kirk wrote: »

Does the printer itself work, print a test page. When you say unable to access, what happens when you send a document to the printer? Any error messages on printer. From which programme are you attempting to send a print? If, say it's Word, go to print and there should be a drop down box from which to select your printer. Are you able to select yours? Is it even listed?

The printer does work as a stand alone copier - if you send a print job to it says unable to connect but the job is in the queuy.

debitcardmayhem

Looked on HP ? https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2130-all-in-one-printer-series/7174550/model/7521798

Le_Kirk

aardvaak wrote: »

The printer does work as a stand alone copier - if you send a print job to it says unable to connect but the job is in the queuy.

But from what programme? If you send a print job from Word and you have previously deleted your printer, it does not know which printer to use, so you have to select one from your drop down list.

aardvaak

Le_Kirk wrote: »

But from what programme? If you send a print job from Word and you have previously deleted your printer, it does not know which printer to use, so you have to select one from your drop down list.

The computer says the printer is there - it just wont print

AndyPix

aardvaak wrote: »

Saw printer right clicked nothing happened so left clicked - saw remove device - clicked and confirmed - now gone

After this step, follow my post regarding clicking on "print server properties" and follow it from there


This really isnt that hard

aardvaak

AndyPix wrote: »

After this step, follow my post regarding clicking on "print server properties" and follow it from there


This really isnt that hard

On clicking on Add another printer it searches and says none found and I can not see "print server properties"