Unable to access printer

aardvaak

Recently my OH's laptop downloaded yet another dodgy microsoft major windows 10 update.

Ever since she has been unable to access her printer.

She has done a virus scan and all clear.

How can we rectify this problem?

RumRat

Have you checked the printer drivers are up to date?

AndyPix

unplug the printer from USB
Remove the printer, and the driver and driver package (tell me if you need to know how to do this)


Plug the printer back in, to a different USB post if possible, but no problem if not.


Windows should then reinstall the printer and it should work


Fixed a similar issue for another user already this morning !!

aardvaak

RumRat wrote: »

Have you checked the printer drivers are up to date?

Removered printer and drivers now laptop does not recognise printer is there and when we go to HP site and download drivers it says can not file file

aardvaak

AndyPix wrote: »

unplug the printer from USB
Remove the printer, and the driver and driver package (tell me if you need to know how to do this)


Plug the printer back in, to a different USB post if possible, but no problem if not.


Windows should then reinstall the printer and it should work


Fixed a similar issue for another user already this morning !!

Removered printer and drivers now laptop does not recognise printer is there and when we go to HP site and download drivers it says can not file file

AndyPix

??


What model printer is it ?


W10 Should automatically find the drivers.
Make sure your connected to internet, go into device manager, right click the printer and choose "update driver software"


What method did you use to remove the drivers ?
The correct way is to do it from "print server properties" in devices and printers
That way you can completely remove any corrupt drivers


Yiou may need to stop then start the spooler first too

aardvaak

AndyPix wrote: »

??


What model printer is it ?


W10 Should automatically find the drivers.
Make sure your connected to internet, go into device manager, right click the printer and choose "update driver software"


What method did you use to remove the drivers ?
The correct way is to do it from "print server properties" in devices and printers
That way you can completely remove any corrupt drivers


Yiou may need to stop then start the spooler first too

HP2134

Went to device manager right clicked on the HP printer and clicked uninstall - it disappeared then I restarted computor with USB in a different plug on reboot went back to device manger and HP2130 series there now but computor did'nt say it was reinstalling - printer still won't print from computor but does as a stand alone copier

aardvaak

AndyPix wrote: »

??


What model printer is it ?


W10 Should automatically find the drivers.
Make sure your connected to internet, go into device manager, right click the printer and choose "update driver software"


What method did you use to remove the drivers ?
The correct way is to do it from "print server properties" in devices and printers
That way you can completely remove any corrupt drivers


Yiou may need to stop then start the spooler first too

Where is the spooler - what is it?

DoaM

It's a service in services.msc ... Print Spooler.

aardvaak

DoaM wrote: »

It's a service in services.msc ... Print Spooler.

Where do I find service in services.msc?

aardvaak

DoaM wrote: »

It's a service in services.msc ... Print Spooler.

Ok Found services but there is no spooler listed