Amazon price error

Wardie_87

Hello guys just a quick question, i recently seen a makita radio on amazon for £1, bargin i know, so i bought the item, the morning after the seller has sent me an email saying
'Dear Valued Customer

Thank you for choosing Mobile_Deals

Due to some technical error in our inventory loader file, your order was
processed incorrectly and placed in error for £1.00.

Please log into your Amazon Account to submit order cancellation request
so that we could process full refund as soon as possible.

Appreciate your understanding and apologize for the inconvenience caused
to you.'

What i want to know is, is the seller obligated to sell me the radio for £1, the fact that he is asking me to cancel my order makes me think they should, i spoke to amazon to ask them, they basically sent them an email asking could they still send me the itwm and i got a duplicate email of the first one to cancel my item

ElefantEd

No, it's a genuine mistake on the part of the seller. All they have to do is put you back in the position you were in ie refund you the money. You cancelling the order probably makes it easier and quicker for them to do so.

unholyangel

Whats the normal selling price?

A quick look on amazon seems to indicate normal selling prices £100+ depending on model.

Normally, a contract is legally binding on both parties once its agreed. However there are some exceptions to this. One of them is unilateral mistake - where only one party was mistaken and the other party knew (or should have reasonably been aware) that it was a mistake.

If it is a radio that normally sells for £100+, you should have realised £1 was a mistake and therefore the contract would be void ab initio - void from the beginning/the contract was never valid at any time.

George_Michael

Wardie_87 wrote: »

Hello guys just a quick question, i recently seen a makita radio on amazon for £1, bargin i know, so i bought the item,

If you are totally honest, you would have known full well that it wasn't being intentionally advertised at £1 and must have been an error in the listing.
Just out of curiosity, what was the model number and what is the normal selling price?

Kim_13

Often the contract isn't complete until the items are dispatched. If such a term applied (unsure on the finer points of this being an Amazon seller) they wouldn't be obliged to proceed. Additionally, there is a get out in law where incorrect prices don't have to be honoured if they are obviously wrong, but Amazon may be like eBay in sticking to their own policies rather than the law as such.

Other than cancelling, your options are to simply reply saying something along the lines of you still want/need the item so have no intention of cancelling the order. Up to them then whether they want to (I assume) receive a seller defect for cancelling at their end or sell at the price. Or say/do nothing and wait to see what happens.

It may not get you the item but that way you don't give them an easy way out, if that's what you want to do.

Geoff1963

Perhaps the best response in this sort of situation, is to advise Amazon that you have spotted their mistake, so they can correct it before taking non-binding orders ; that may win you some good customer service in the future.

eddddy

From Amazon's t&cs:

1. OUR CONTRACT

Your order is an offer to Amazon to buy the product(s) in your order.
...
...
We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail or post a message on the Message Centre of the website confirming to you that we've dispatched the product to you (the "Dispatch Confirmation").

Link: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040616

(That's for products sold by Amazon, but I suspect the Amazon Marketplace T&Cs are similar.)


So you offered to buy the radio for £1.

They didn't accept your offer, because they didn't dispatch the radio.

So there was no contract, so no possibility of making a claim for breach of contract.

Wardie_87

Ok thanks guys ill send the cancellation request, yeah the radio is normaly over £100 so thought there was a good chance of it being an error, just wanted to know where i stood thanks alot for the help 👍🏻👍🏻👍🏻

robatwork

Wardie_87 wrote: »

Ok thanks guys ill send the cancellation request, yeah the radio is normaly over £100 so thought there was a good chance of it being an error, just wanted to know where i stood thanks alot for the help 👍🏻👍🏻👍🏻

I think the rain is affecting people - another poster who took the correct advice with grace!

societys_child

unholyangel wrote: »

Normally, a contract is legally binding on both parties once its agreed.

As you'll see from post# 7 this is never the case with amazon.

unholyangel

societys_child wrote: »

As you'll see from post# 7 this is never the case with amazon.

Actually it is. In order to have an agreed contract, acceptance needs to have taken place (and in order to be valid acceptance, the terms of the acceptance must match the terms of the offer exactly - any variation amounts to a counter offer). If you don't have acceptance then you don't have an agreed contract, you have an offer.