Kantar - Royal Mail Monitoring and Posting Panel

NBLondon

I'm an idiot!

I prepped my outgoing stuff for this week on Sunday morning and managed to swap over 2 of the SMARTS.  I only realised when Kantar asked me yesterday to send back a SMART, which I thought was inside the cube that went out Monday morning, but was actually inside the Large White due to go out tomorrow.  Which is doubly odd - since I had logged both SMARTs as in use and the Large White was now showing as not prepared.

So I fixed tomorrow's Large White by opening it, adding a completely different SMART and re-sealing.   But someone this week is getting a cube with the wrong SMART in it.   If that's you and it makes logging difficult - I apologise...

Thought about e-mailing Kantar to warn them, then decided I'll just wait for any queries to come up.

gt94sss2

I've received some with the wrong RFID before. On logging the item as received, it just double checks that you have entered the code in correctly - as it's not the one they were expecting.

No big deal

Money_Grabber13579

gt94sss2 said:

I've received some with the wrong RFID before. On logging the item as received, it just double checks that you have entered the code in correctly - as it's not the one they were expecting.

No big deal

Yeah, I can see it maybe causes problems with tracking as they then won’t know exactly where any delays have taken place but it can still be logged when received and they have the info on when it was posted. With a missing R number, the person is just wasting their time posting it in the first place.

kerri_gt

Money_Grabber13579 said:

gt94sss2 said:

I've received some with the wrong RFID before. On logging the item as received, it just double checks that you have entered the code in correctly - as it's not the one they were expecting.

No big deal

Yeah, I can see it maybe causes problems with tracking as they then won’t know exactly where any delays have taken place but it can still be logged when received and they have the info on when it was posted. With a missing R number, the person is just wasting their time posting it in the first place.

I'm still baffled as to how I ended up with an item with a handwritten R number that was not valid. I guess they may have either damaged the label and / or mis-transposed the number when handwriting it

littlemoney

Missed unaddressed survey, 5 minutes after notification and all places gone.

quoia

kerri_gt said:

Money_Grabber13579 said:

gt94sss2 said:

I've received some with the wrong RFID before. On logging the item as received, it just double checks that you have entered the code in correctly - as it's not the one they were expecting.

No big deal

Yeah, I can see it maybe causes problems with tracking as they then won’t know exactly where any delays have taken place but it can still be logged when received and they have the info on when it was posted. With a missing R number, the person is just wasting their time posting it in the first place.

I'm still baffled as to how I ended up with an item with a handwritten R number that was not valid. I guess they may have either damaged the label and / or mis-transposed the number when handwriting it

I'm not totally 100% sure but I don't think you can enter a R number that isn’t actually yours - that is one that should have been sent to someone else. 
I had one about 2 or 3 surveys back I seem to remember.
Wouldn't let me enter it despite checking I had got it right, then I realised that the POSTCODE on the sticky label wasn't mine.
Think everything else matched - right postage, right envelope with handwritten address etc.

Presumably MY label went in an identical posting to someone else 

kerri_gt

quoia said:

kerri_gt said:

Money_Grabber13579 said:

gt94sss2 said:

I've received some with the wrong RFID before. On logging the item as received, it just double checks that you have entered the code in correctly - as it's not the one they were expecting.

No big deal

Yeah, I can see it maybe causes problems with tracking as they then won’t know exactly where any delays have taken place but it can still be logged when received and they have the info on when it was posted. With a missing R number, the person is just wasting their time posting it in the first place.

I'm still baffled as to how I ended up with an item with a handwritten R number that was not valid. I guess they may have either damaged the label and / or mis-transposed the number when handwriting it

I'm not totally 100% sure but I don't think you can enter a R number that isn’t actually yours - that is one that should have been sent to someone else. 
I had one about 2 or 3 surveys back I seem to remember.
Wouldn't let me enter it despite checking I had got it right, then I realised that the POSTCODE on the sticky label wasn't mine.
Think everything else matched - right postage, right envelope with handwritten address etc.

Presumably MY label went in an identical posting to someone else 

Oh possibly. It seemed a very high number comapred to ones on labels I've received / sent of late. Ah well, one of those things that we'll never be sure of.

MDMD

The missing R number thing must be a growing issue - in this week’s posting pack I have a piece of paper saying “remember the R number”

quoia

MDMD said:

The missing R number thing must be a growing issue - in this week’s posting pack I have a piece of paper saying “remember the R number”

I've just received the same, and they've been pushing the same message online on the News Feed both on the website and App Dashboard

quoia

Damio said:

I had a posting pack a while ago with no sticker sheet (and hence no R numbers)... Contacted Kantar and they told me to keep the stamped envelopes for my own use and said they would make a note on my account explaining why the items were not sent (still got multiple emails/messages about them though for a few weeks). 

Perhaps these recent items with Missing R numbers have been caused by more missing sticker sheets and someone decided to just send them anyway?

Actually the only problem this presents is if any of your items to post have a printed address label that you now have to manufacture yourself