Kantar - Royal Mail Monitoring and Posting Panel

Money_Grabber13579

bdark2755 said:

Had a Royal Mail insufficient postage card through the door last week. Other half went to the sorting office on Friday to collect and pay the £2 surcharge to find it was a survey item.
Messaged Kantar who replied this morning to say they would reimburse with either stamps or points! Why would I want to swap hard earned cash for stamps, of which I have hundreds after doing this for a few years now. The mind boggles. 

Then they said

“If this should happen again, please contact us before going to collect the item and we'll send you the cost in stamps upfront. If you stick the stamps to the card left by Royal Mail and put the card back in the post, Royal Mail will redeliver the item to you.”

Forgive me that my crystal ball doesn’t work anymore, how on earth is someone meant to know the package that was posted with insufficient postage is a survey item, until you actually see it! It’s not like we don’t get other mail 😂 

I had the same thing happen to me a couple of years ago and given that I don’t receive much other mail (which must make it really obvious when a deluge of survey items start appearing), I suspected that it was a survey item.  So I got in touch with them before I did anything and despite asking them what to do before I went to collect it, I got exactly the same message, to contact them in advance next time! In that case though, I was always just going to use 3 of the stamps I had accumulated and they reimbursed with a book of 6.

rpstdavids

Just finished my latest 6 month stint, are you supposed to get a presentation pack when you finish?

I'm sure you are supposed too, but thought I would better check here first before contacting Kantar.

Thanks.

POLESWORTH

I too recently completed my 6 months stint and didn't receive my presentation set or books of stamps. Messaged Kantar and they sent them to me within a few days with an apology.

rpstdavids

POLESWORTH said:

I too recently completed my 6 months stint and didn't receive my presentation set or books of stamps. Messaged Kantar and they sent them to me within a few days with an apology.

Cheers for the reply, I will contact them.

bdark2755

bdark2755 said:

Had a Royal Mail insufficient postage card through the door last week. Other half went to the sorting office on Friday to collect and pay the £2 surcharge to find it was a survey item.
Messaged Kantar who replied this morning to say they would reimburse with either stamps or points! Why would I want to swap hard earned cash for stamps, of which I have hundreds after doing this for a few years now. The mind boggles. 

Then they said

“If this should happen again, please contact us before going to collect the item and we'll send you the cost in stamps upfront. If you stick the stamps to the card left by Royal Mail and put the card back in the post, Royal Mail will redeliver the item to you.”

Forgive me that my crystal ball doesn’t work anymore, how on earth is someone meant to know the package that was posted with insufficient postage is a survey item, until you actually see it! It’s not like we don’t get other mail 😂 

I had a response to my question on how are we meant to know in advance who the letter/package is from prior to seeing it

"In connection to not knowing if the item was for the survey, we will provide the stamps you need even if you don’t know for sure that it’s one of our test items."

Wish I'd have known this before, useful for the future though

quoia

bdark2755 said:

bdark2755 said:

Had a Royal Mail insufficient postage card through the door last week. Other half went to the sorting office on Friday to collect and pay the £2 surcharge to find it was a survey item.
Messaged Kantar who replied this morning to say they would reimburse with either stamps or points! Why would I want to swap hard earned cash for stamps, of which I have hundreds after doing this for a few years now. The mind boggles. 

Then they said

“If this should happen again, please contact us before going to collect the item and we'll send you the cost in stamps upfront. If you stick the stamps to the card left by Royal Mail and put the card back in the post, Royal Mail will redeliver the item to you.”

Forgive me that my crystal ball doesn’t work anymore, how on earth is someone meant to know the package that was posted with insufficient postage is a survey item, until you actually see it! It’s not like we don’t get other mail 😂 

I had a response to my question on how are we meant to know in advance who the letter/package is from prior to seeing it

"In connection to not knowing if the item was for the survey, we will provide the stamps you need even if you don’t know for sure that it’s one of our test items."

Wish I'd have known this before, useful for the future though

It's in the help section

I got a 'Fee to Pay' card from Royal Mail telling me that an item had insufficient postage and that I have to pay a surcharge. Will you reimburse the cost?

Yes, and we're sorry that you have incurred this cost for an item. If you have not yet paid the surcharge, please message us with the details and we’ll send stamps to cover the amount. We’ll do so even though you may not know for sure that it is one of our test items. Simply stick the stamps on the 'Fee to Pay' card and pop it back in the post and Royal Mail will redeliver the item.

If you have already paid the surcharge, let us know and we’ll send you the cost in stamps

https://tnspostalplatformrm.tnsglobal.com/Help/Detail?ID=70

CAPTAINBLONDECHICK

Are the days gone where we would get signed up to magazines as part of the receiving survey? I was just remembering about how I had a nice run of a few issues of Cosmopolitan and Good Housekeeping plus a random medical journal some years back. Has that all been stopped now?

rpstdavids

CAPTAINBLONDECHICK said:

Are the days gone where we would get signed up to magazines as part of the receiving survey? I was just remembering about how I had a nice run of a few issues of Cosmopolitan and Good Housekeeping plus a random medical journal some years back. Has that all been stopped now?

You were lucky, I got 'Pigeon Fanciers Monthly' or something like that!

I beleive that they stopped this several years ago, although I haven't checked.

molerat

rpstdavids said:

CAPTAINBLONDECHICK said:

Are the days gone where we would get signed up to magazines as part of the receiving survey? I was just remembering about how I had a nice run of a few issues of Cosmopolitan and Good Housekeeping plus a random medical journal some years back. Has that all been stopped now?

You were lucky, I got 'Pigeon Fanciers Monthly' or something like that!

I beleive that they stopped this several years ago, although I haven't checked.

Yes it was at least a couple of years ago they stopped it, there was a message posted at the time.  Never received anything that was worth reading

CAPTAINBLONDECHICK

rpstdavids said:

CAPTAINBLONDECHICK said:

Are the days gone where we would get signed up to magazines as part of the receiving survey? I was just remembering about how I had a nice run of a few issues of Cosmopolitan and Good Housekeeping plus a random medical journal some years back. Has that all been stopped now?

You were lucky, I got 'Pigeon Fanciers Monthly' or something like that!

I beleive that they stopped this several years ago, although I haven't checked.

I'm sure there was something else a bit bizarre I got for a while but just can't remember!