EasyJet passenger holding baby 'punched by airport worker'

Pollycat

trinidadone wrote: »

No, the employee should not turn the other cheek, but we cant allow staff members to take the law into their own hands. I feel for the assault, but cannot condone violence back, i am sure you can understand that??

If i went into a supermarket and started shouting at the check out person, i would not expect the check out person to shout back, same applies here.

What do you mean 'we'?

It's really none of your business (nor mine nor anyone else posting on here unless they work in the HR department of the company who employs the worker) how this incident is treated.
You may have your opinion but to say what 'we' can and can't allow is overstepping the mark - by a long way.

I see you are possibly mellowing from your initial 'sack him' stance:

trinidadone wrote: »

Since the video clip was presented today, I am softening a little as it looks like a instant reaction from the staff member, but i still have concerns on his employment conduct.

From the article in PR's link:

There are strict laws against photographing officials at airports in France, and attempts to do so are always treated with the utmost severity.

The British man holding the baby is in the wrong and clearly initiated this.

custardy

trinidadone wrote: »

If thats true, i dont agree the airport worker should of struck back

if? You posted it. did you watch the video?

PasturesNew

If it were me I'd have got more satisfaction from having the man and his baby banned from the airport forever.... and I'd have muttered under my breath "... and you can shove your 'but I've got a baby' card right up your Jacksie, you peasant scum...."

pendragon_arther

PasturesNew wrote: »

If it were me I'd have got more satisfaction from having the man and his baby banned from the airport forever.... and I'd have muttered under my breath "... and you can shove your 'but I've got a baby' card right up your Jacksie, you peasant scum...."

Looking at the evidence presented it appears the worker tried to knock the phone from the passenger' hand after he tried to photograph the worker. Apparently there are strict laws about not photographing airport officials in France. I didn't know that, did you? So the passenger retaliated by pushing the worker (I wouldn't call him an official) in the face. The unprofessional worker then punched the man holding the 9 month old baby. Now, if you've ever travelled with very young children it can be an ordeal in itself. But to be delayed for long periods of time and without having proper provisions provided it can be extremely stressful. Added to which this smirking worker appeared to be enjoying the passengers discomfort. I've travelled via France and have concluded the French don't like the English very much anyway from the way I was treated and I've travelled with most airlines and to many countries.


So the father lost his cool at the way he was being treated, was very stressed and the Frenchman decided to teach the British man a lesson in French retaliation.

peachyprice

trinidadone wrote: »

If i went into a supermarket and started shouting at the check out person, i would not expect the check out person to shout back, same applies here.

Incredible!

So you think it's fine to verbally abuse someone while they are doing their job without them being able to verbally defend themselves?

My husbands colleague was in court yesterday because he was was assaulted at work, the defence solicitor blamed him for not doing his job well enough, he actually stood up in court and said that if he had been more helpful to the defendant he wouldn't have got assaulted. From your comments on this thread I can see you would agree with that line of defence.

Pollycat

pendragon_arther wrote: »

Looking at the evidence presented it appears the worker tried to knock the phone from the passenger' hand after he tried to photograph the worker. Apparently there are strict laws about not photographing airport officials in France. I didn't know that, did you? So the passenger retaliated by pushing the worker (I wouldn't call him an official) in the face. The unprofessional worker then punched the man holding the 9 month old baby. Now, if you've ever travelled with very young children it can be an ordeal in itself. But to be delayed for long periods of time and without having proper provisions provided it can be extremely stressful. Added to which this smirking worker appeared to be enjoying the passengers discomfort. I've travelled via France and have concluded the French don't like the English very much anyway from the way I was treated and I've travelled with most airlines and to many countries.


So the father lost his cool at the way he was being treated, was very stressed and the Frenchman decided to teach the British man a lesson in French retaliation.

But why did the passenger feel it necessary to take a photo of this worker?
Did he represent the airline the guy was flying with?
I don't think he did.

Travelling with very young children and experiencing a lengthy delay shouldn't mean you have carte blanche to harass anyone..

Pollycat

trinidadone wrote: »

If i went into a supermarket and started shouting at the check out person, i would not expect the check out person to shout back, same applies here.

peachyprice wrote: »

Incredible!

So you think it's fine to verbally abuse someone while they are doing their job without them being able to verbally defend themselves?

I'd missed that bit of reply from trinidadone.

The idea that it's acceptable to shout at someone on a check-out but not expect them to shout back is a shocking attitude towards people who are just doing their (usually not-very-well- paid) job.

GwylimT

As someone who worked in customer service for a short time, it is surprising how mang condone verbal and physical assaults on staff and believe staff members should just stand their and take it. Unfortunately we will always have thugs with this view.

hollydays

trinidadone wrote: »

No, the employee should not turn the other cheek, but we cant allow staff members to take the law into their own hands. I feel for the assault, but cannot condone violence back, i am sure you can understand that??

If i went into a supermarket and started shouting at the check out person, i would not expect the check out person to shout back, same applies here.

There's no need to start shouting at staff. We are adults, we should be capable of resolving problems without losing it.
Can't believe a customer said to a member of staff" what are you smiling for" how aggressive.

I've been at airports when things have gone wrong and people do get very angry if not fed information and a mob mentality can occur.