The NEW waiting to exchange thread...

charlotteo1988

@RS2000. I hope you get some better news today and exchange. 

Anyone got any suggestions on how to get this bloody contract pack sent to me today? I think I’ll wait a hour or two and if I don’t hear from my solicitor as she has said she’s waiting for it, I’ll then ask the seller if he would ring his solicitor and ask them to send it this morning. 

I hope everyone has a massive leap forward in their house purchases this week, me included!! 

Folksriker

Apparently my seller's solicitor is on annual leave and this massive company thats getting paid thousands hasn't heard of the concept of "arranging cover"

MickeyFTB

Has anyone dealt with Purple Bricks recently as a buyer?

Not sure what their offering is for ‘post sales support’ but I keep getting pushed to a mailbox that has a message saying ‘we’ll respond in 24 hours’ and it’s been over a week - so frustrating! 

charlotteo1988

MickeyFTB said:

Has anyone dealt with Purple Bricks recently as a buyer?

Not sure what their offering is for ‘post sales support’ but I keep getting pushed to a mailbox that has a message saying ‘we’ll respond in 24 hours’ and it’s been over a week - so frustrating! 

I emailed them this morning and got a response but it wasn’t a great response and no sense of urgency. 

MickeyFTB

charlotteo1988 said:

MickeyFTB said:

Has anyone dealt with Purple Bricks recently as a buyer?

Not sure what their offering is for ‘post sales support’ but I keep getting pushed to a mailbox that has a message saying ‘we’ll respond in 24 hours’ and it’s been over a week - so frustrating! 

I emailed them this morning and got a response but it wasn’t a great response and no sense of urgency. 

Are you dealing directly with a person? We had a name but she just pushed us to a central mailbox which she forwarded the email to originally and I followed up a week ago but still no joy.

Think I’ll need to try and find a phone number instead, no doubt I’ll end up bouncing round a call centre! 

Laurelii

I emailed our solicitor if they had any updates on if 18th Feb will be the new completion date. they replied saying

"I haven’t had a response yet. Instructions will need to be taken up the chain though as to when they will be in a position to exchange until it comes back down to us"

what does this mean? what instructions? 

charlotteo1988

MickeyFTB said:

charlotteo1988 said:

MickeyFTB said:

Has anyone dealt with Purple Bricks recently as a buyer?

Not sure what their offering is for ‘post sales support’ but I keep getting pushed to a mailbox that has a message saying ‘we’ll respond in 24 hours’ and it’s been over a week - so frustrating! 

I emailed them this morning and got a response but it wasn’t a great response and no sense of urgency. 

Are you dealing directly with a person? We had a name but she just pushed us to a central mailbox which she forwarded the email to originally and I followed up a week ago but still no joy.

Think I’ll need to try and find a phone number instead, no doubt I’ll end up bouncing round a call centre! 

No I just email the post sales email address. And anyone emails me back. It’s never the same person. 

My estate agents that I sold to email me all the time asking for a update and can She do anything for me. I emailed her today saying I don’t feel like I'm getting anywhere when the draft contract was at the solicitors and purple bricks don’t seem to use a phone to ring just email and them don’t chase. I’ve now asked if the seller wouldn’t mind ringing his solicitor to ask for it to be sent. 

MickeyFTB

Laurelii said:

I emailed our solicitor if they had any updates on if 18th Feb will be the new completion date. they replied saying

"I haven’t had a response yet. Instructions will need to be taken up the chain though as to when they will be in a position to exchange until it comes back down to us"

what does this mean? what instructions? 

I think this is the instruction that everyone in the chain has agreed on the date, once it comes back down to you with everyone saying yes to the completion date then you will all exchange.

So whilst your solicitor will speak to the sellers solicitor they then have to follow it up through the chain for everyone to agree.

It’s really frustrating, we’ve been chasing an exchange since September and our mortgage offer expires on Friday and we’ve just been told:

’We are still not in a position to agree any exchange or completion dates in this matter. Please let me know if your client wish to secure a new mortgage offer or if they are not proceeding in this matter.’

I just need an estimated date so we can agree an extension and they can’t even give me that.

MickeyFTB

charlotteo1988 said:

MickeyFTB said:

charlotteo1988 said:

MickeyFTB said:

Has anyone dealt with Purple Bricks recently as a buyer?

Not sure what their offering is for ‘post sales support’ but I keep getting pushed to a mailbox that has a message saying ‘we’ll respond in 24 hours’ and it’s been over a week - so frustrating! 

I emailed them this morning and got a response but it wasn’t a great response and no sense of urgency. 

Are you dealing directly with a person? We had a name but she just pushed us to a central mailbox which she forwarded the email to originally and I followed up a week ago but still no joy.

Think I’ll need to try and find a phone number instead, no doubt I’ll end up bouncing round a call centre! 

No I just email the post sales email address. And anyone emails me back. It’s never the same person. 

My estate agents that I sold to email me all the time asking for a update and can She do anything for me. I emailed her today saying I don’t feel like I'm getting anywhere when the draft contract was at the solicitors and purple bricks don’t seem to use a phone to ring just email and them don’t chase. I’ve now asked if the seller wouldn’t mind ringing his solicitor to ask for it to be sent. 

I’ll keep trying! If I buy again I think I’ll be steering clear of any listings with PB - they have been zero help and post sales support has been non existent!

Laurelii

MickeyFTB said:

Laurelii said:

I emailed our solicitor if they had any updates on if 18th Feb will be the new completion date. they replied saying

"I haven’t had a response yet. Instructions will need to be taken up the chain though as to when they will be in a position to exchange until it comes back down to us"

what does this mean? what instructions? 

I think this is the instruction that everyone in the chain has agreed on the date, once it comes back down to you with everyone saying yes to the completion date then you will all exchange.

So whilst your solicitor will speak to the sellers solicitor they then have to follow it up through the chain for everyone to agree.

It’s really frustrating, we’ve been chasing an exchange since September and our mortgage offer expires on Friday and we’ve just been told:

’We are still not in a position to agree any exchange or completion dates in this matter. Please let me know if your client wish to secure a new mortgage offer or if they are not proceeding in this matter.’

I just need an estimated date so we can agree an extension and they can’t even give me that.

there only me my sellers and their sellers in the chain, i asked our sellers if they'd agree 18th and they said yes, were just waiting for their onward purchase to agree now. im hoping we exchange this week! how hard can it be to say yes or no to a date:( our mortgage offer expires 28th feb and our landlord is kicking us out march 13th. i know feb 18th is still 4 weeks away but it just seem exchange is anytime now, im getting a bit stressed