FOS is a Joke

powerful_Rogue

NoOne2 wrote: »

It might have if I hadn't need to be bombarded with other comments when they not read what I have posted.

What part of the info didn't give your time line?

Your posts and information are all over the place, probably why people are "bombarding" you with questions trying to put things together.

Your best best is to create a post with all the relevant dates in it.

Fosterdog

If your complaint to FOS was as incoherent as your ramblings here then I'm not surprised that your complaint failed.

You really need to work out exactly which act you are claiming under. You seem very confused about the differences between SoGA, DSRs, CCRs and CRA.

Your purchase was made under SoGA as it was in August 2015 before CRA came in to force, so any claim you make has to be done under SoGA. It would also have initially been covered by CCRs if purchased at a distance but the cancellation you talk of merely refers to your right to examine the item as you would in a shop and return it (thus cancelling your order) if you didn't want it. It does not cover faulty goods, that is what SoGA was in place for and now replaced with CRA.

NoOne2

Edit - Off Track to Original Post

powerful_Rogue

NoOne2 wrote: »

If you had really read the topic, it was more about the FOS and how they could have come to that conclusion as CAB and FOS normal helpline already agreed , there has been a Breach under SoG and CCR when goods are rejected or failed to meet Satisfactory Quality.

The FOS would have had all the information from both sides to base their decision on.

The CAB and FOS helpline would only have had the information you provided to them. Without being rude, you don't relay the information in a manner that is exactly easy to follow, so I believe it would have been quite easy for confusion to arise.

NoOne2 wrote: »

Please stick to the topic and questions I asking.

If that is what you want, then I suggest contacting a solicitor that deals in consumer law.

neilmcl

NoOne2 wrote: »

Please read the post's as you make little sense?

You're the only here not making any sense. Do you actually want some help or advice or not because you're not doing yourself any favours and really putting off members from helping you.

If you want help then please tell us how we can help, if not and this is a rant then can you please ask for this to be moved to the Praise, Vent & Warnings page.

NoOne2

Edit - Off Track to Original Post

powerful_Rogue

NoOne2 wrote: »

This is why I questioned the FOS,

When is it irrelevant for information to be ignored as the person already came to their conclusion before we were allowed to send our information?

Same with, it won't make any difference that the product is faulty.

If they suppose to be impartial then all information should matter and to determine if the product is faulty.

Also, as explained, there was no reference to any of the points we raised and again, they didn't even know we have had the faulty product back as the manufacture needed to know what was happening.

This was mainly due to, the time period lost for the warranty and non use of the product, it was asked of the CC company that a partial refund would be accepted.

If the information was looked at, they would have known, the product was sent back and is not going to be repaired as that is accepting the goods.

This is just one point, and there are many more.

Very confused - That's why the timeline I mentioned previously would help.

From what I gather though, you had the item for 2 months and it became faulty. You wanted to reject the item however the company went out of business.

You then sent it to the manufacturer who confirmed the item is faulty, however you didn't want them to repair it, so got them to send it back faulty. Whilst this was going on you raised a claim with the credit card?

Why didn't you just let the manufacturer repair it?

How much is this item?

cono1717

If what I am reading for your rather cluttered posts is that you sent them an email to start a claim after 2 months, you don't have the right to demand a refund, you can request one but it is at the retailer's discretion as to which remedy they take.

In this case, though I'm sure someone with a higher post count else can clarify I believe the CC company would only have to put you back to where you would have been prior to the complaint which is with either a working product or a refund, but again, this would be their discretion.

If that is the case then it seems they offered the repair but you refused it, so the FOS are correct there are no violations of section 75, you just don't like the outcome.

NoOne2

Edit - Off Track to Original Post

powerful_Rogue

NoOne2 wrote: »

I did post a TimeLine?

Did you not see it?

Found it.

How much was the item?