Find Actual Delay Time

AdrianWhyte

Can anyone advise how I can find the actual delay of my Flight TOM113 from PUJ to MAN on Mon 24/04/17 which was either just under the 4 hrs or just over the 4 hrs delayed at arrival with door open.
Thomsons have provided me with the 3hr compensation amount but I think it should be the 4 hr compensation. I have asked the question to them but I am getting no response. How Can I check this.

Caz3121

EUClaim says €300 due so seem to agree it was under 4 hours

AdrianWhyte

Agreed they have paid €300 but should it be €600 ? If it is actually under the 4hrs that's fine but the time I believe was just over the 4hrs by a minute or two. So where do you get the official door open time information from.

Justice13075

Put your details into bottonline and see what they say.

111KAB

AdrianWhyte wrote: »

Agreed they have paid €300 but should it be €600 ? If it is actually under the 4hrs that's fine but the time I believe was just over the 4hrs by a minute or two. So where do you get the official door open time information from.

Flightstats have most of the information (but not all) and as you now have to pay a subscription to obtain historical information you may decide not to subscribe as there is no guarantee that they will have the information or indeed the accuracy of same. In addition if you do go to court over the matter the Judge may question the validity. Generally if the NWNF's point to a particular length of delay the assumption is they have checked ACARS records. The airline will obviously have the information (again ACARS) and I'm unsure if a SAR request (£10) would force them to release ...maybe legal magpie (posts on these pages) could enlighten.


For anyone faced with a similar problem in the future sites such as flightradar24 carry the information (free) for around 7 days after flying.

AdrianWhyte

111KAB wrote: »

Flightstats have most of the information (but not all) and as you now have to pay a subscription to obtain historical information you may decide not to subscribe as there is no guarantee that they will have the information or indeed the accuracy of same. In addition if you do go to court over the matter the Judge may question the validity. Generally if the NWNF's point to a particular length of delay the assumption is they have checked ACARS records. The airline will obviously have the information (again ACARS) and I'm unsure if a SAR request (£10) would force them to release ...maybe legal magpie (posts on these pages) could enlighten.


For anyone faced with a similar problem in the future sites such as flightradar24 carry the information (free) for around 7 days after flying.

Thanks for the information - I have already checked Flightstats and FlightRadar & realised I would need to subscribe to get the information now from FlightRadar but again would they have the details. I would like to get hold of the ACARs data but cannot. With regards to NWNF claims specialists some say €300 and some say €600 so its a lottery.
I may just wait longer and see what happens, but dont expect anything different. I expect Thomsons knows this hence getting no replies from them.

Caz3121

What does bottonline show?

111KAB

You could try this site but you really do need patience to be able to navigate through the 'system'....


http://www.libhomeradar.org/databasequery/

Tyzap

AdrianWhyte wrote: »

Can anyone advise how I can find the actual delay of my Flight TOM113 from PUJ to MAN on Mon 24/04/17 which was either just under the 4 hrs or just over the 4 hrs delayed at arrival with door open.
Thomsons have provided me with the 3hr compensation amount but I think it should be the 4 hr compensation. I have asked the question to them but I am getting no response. How Can I check this.

From Flightaware. Just search flight number.

Good luck.

PUJ
PUNTA CANA, DOMINICAN REPUBLIC
MAN
MANCHESTER, UNITED KINGDOM
took off from
Punta Cana Int'l - PUJ
landed at
Manchester - MAN
MONDAY 24-APR-2017
05:13PM AST
(on time)
TUESDAY 25-APR-2017
09:56AM BST
(4 hours 4 minutes late)

Vauban

Good man, that Tyzap!

AdrianWhyte

Tyzap wrote: »

From Flightaware. Just search flight number.

Good luck.

PUJ
PUNTA CANA, DOMINICAN REPUBLIC
MAN
MANCHESTER, UNITED KINGDOM
took off from
Punta Cana Int'l - PUJ
landed at
Manchester - MAN
MONDAY 24-APR-2017
05:13PM AST
(on time)
TUESDAY 25-APR-2017
09:56AM BST
(4 hours 4 minutes late)

Yes I'd seen this but the scheduled arrival time was 06:05 which would make it 3hrs 51mins late.... So not sure if the information can be relied upon. The ACARS date is the official data.