Spark Energy and Opos Limit problem

Shr

I closed my account with Spark in May 2017 and cleared my balance and one of the Spark's account managers sent me a confirmation email that my balance is clear and I would not be contacted regarding any other payment or new bill.

It is a while that opos is bombarding me by telephone calls, text messages and by sending letters in post and asking me to pay my outstanding payment WITHOUT providing me any bill or explanation about this. I have spoken to opos advisers several times and sent email to spark and asked for explanation and/or a final bill and it was only a few days ago that spark sent me a final bill. Basically I don't understand the bill because it was ling ago and I don't have the reading of that time. They are threatening me that they will take legal action and this will affect my credit.
May I know what is your advice about this?

Former Spark Representative

Hi Steve

I'm sorry - I saw your email before I saw this post - thanks for working with me.

I'll have a response to your latest email within 24 hours.

Kind regards

Jenny
Customer Relations Manager

Former Spark Representative

Hi Jonathan Cook

Sorry to hear about this.

Unfortunately the only way I can help you is if you do what I've asked others to do, I can't give account specific advice on a public forum.

Feel free to forward your details over to the email address in my profile and I'll be happy to have a look at this for you.

Kind regards

Jenny
Customer Relations Manager

Former Spark Representative

Hi Shr

Sorry to hear about this.

Can you please email the address given in my profile with your full name, the supply address and any other information you think will help me?

I'm happy to help you with this.

Kind regards

Jenny
Customer Relations Manager

Andynkayj

Hi Jenny,

We haven't signed up to spark energy but the people who lived in the property (its a rental) before us must have been, I am now getting text messages to pay a bill I haven't seen and our account has been moved over to another supplier.

Can you please help?

Andy

Former Spark Representative

Hi Andynkayj

Sorry to hear about this.

I'd be happy to help you. Can you pop me an email to the address given in my profile, confirming your full name and supply address along with your MSE screen name?

Kind regards

Jenny
Customer Relations Team

Andynkayj

Hi Jenny,

As requested, I have emailed you, looking forward to hearing from you.

Andy

Andynkayj

Hi Jenny,

Can you please let me know if you have received the email I sent you.

Many thanks

Andy

Former Spark Representative

Hi Andynkayj

Sorry for the delay in responding to you.

I've popped you an email just now and I'll keep an eye out for any updates coming through.

Kind regards

Jenny
Customer Relations Team

Euiain

Ive had nothing but issues with Spark Energy resulting in anxiety and stress, I've only been with them three months!

I moved into rented accommodation the beginning of August, stayed with Spark who were the energy supplier that my letting agency put me with, set up the direct debit and very month since the bill has been increased.
I've called evey month (each time waiting on hold 40 minutes plus!) to give meter readings because the online account or app doesn't allow me to log in. Annoyingly, the customer service agents tell me all is fine and take the readings and adjust the bill and then the next month the same thing happens and no meter readings have been recorded!?

I've logged this as a complaint and received no call back.
I've left trustpilot reviews and no call back
I've tweeted and no call back

As a result of this appalling service, I've used uswitch to change across to SSE, which is in the process of going through and I've received an email from OPOS regarding an outstanding amount of £18.12, yet my direct debit isn't due until tomorrow!!??

I suffer with anxiety and this is affecting my sleep and mental health.

Any suggestions on how to resolve this when Spark have no interest in returning my complaint and Ofgem won't get involved until 8 weeks later?