Bt reward problem claiming

boatman · 25 October 2017 at 11:48AM

To claim from BT:
https://www.vouchers.bt.com/claim-my-reward/

Midlifecrisis_2 · 6 November 2017 at 11:37AM

I'm STILL waiting for my reward card despite constant promises, fake 'dispatched' emails, and extended delivery times. How a company the size of BT can get away with a scam like this is beyond me. I'm giving them till the end of this week and I'll be contacting trading standards.

boatman · 7 November 2017 at 7:04PM

Midlifecrisis wrote: »

I'm STILL waiting for my reward card despite constant promises, fake 'dispatched' emails, and extended delivery times. How a company the size of BT can get away with a scam like this is beyond me. I'm giving them till the end of this week and I'll be contacting trading standards.

Have you chased it up via this link:
https://bt.custhelp.com/app/contact_email/c/6090

DiscountofMonteCristo · 7 November 2017 at 9:12PM

Update: some time after I activated my card and sent the code to the BT employee who contacted me, he did add £25 to my PureCard charge. He didn't do it immediately, but did do it after some prompting. They do seem to be slow even when they do what they said they'd do.

iSaving · 7 November 2017 at 11:47PM

I had an issue with this a while ago. BT said they'd posted the card, but it was never received. They said they could see it was unused and so could cancel it and send me another one or deposit the amount to my bank account, which is what I did.