Smart (or dumb?) parking - help with pcn

pappa_golf

samb0b wrote: »

*** UPDATE ***

They replied to my email saying:

"Dear Sir/Madam,

Thank you for your recent communication.

We have taken note in what you have said , but to take this further you will need to make an appeal either online on our website LINK REMOVED or send this in writing via post to the below address.

Please also submit any evidence you wish to show with the appeal."

So I have replied back:

Dear Sir/Madam,

Thank you for your prompt reply.

I find it interesting how you dealt with and cancelled the original PCN TC4540988A when writing to you at this email address, yet for this following related PCN TC45502794 (where you have simply amended the alleged contravention location) you are asking me to appeal via your website or post.

It would appear that you have a double standard when dealing with complaints / appeals and are purposely trying to hinder or delay my complaint / appeal.

I must inform you that by doing so you are causing my family and I further undue anxiety and distress. I should add that should this matter go any further this will be highlighted and addressed appropriately.

I will go through your appeals process on your website, but I wish for this complaint to be noted with David Dunford, BPA, and the DVLA.

Yours,

"they" will not note it , you must"

PS: David Dunford, is employed by the DVLA

samb0b

Yes, I meant the DVLA in general, not just David Dunford.

Not sure what you mean by "they" will not note it , you must" ?

I have noted it. It's permanently in my mailbox.

pappa_golf

have you MADE a formal complaint to the 3 parties you state?

samb0b

Not as of yet, I'm still battling the most recent PCN,,, should I raise a separate complaint with the 3 parities and if so now or after the outcome of this complaint with smart parking?

pappa_golf

2 cases , 2 locations = false info in replies ,

samb0b

Forgive me for being dense, please can you elaborate? I'm not sure what you mean.

pappa_golf

you started with one ticket , location in NI , then moved to a second ticket , I was reading your inital posting , only to be told "Not as of yet, I'm still battling the most recent PCN,"

as the initial ticket has been sorted , edit your post to reflect newer case , or start a new thread with company and location

samb0b

Apologies for the confusion.

The first PCN they had put the location as "TOSCANA RETAIL PARK", the second PCN is identical except they have changed the PCN number and the location to "SALTAIRE, BRADFORD"

This is all relevant to the original post so I do not feel the need to make a new thread. Thank you.

daveyjp

Paper has an update and it looks like even those who followed the 'rules' are now getting tickets.

Coupon-mad

All you need to do is forward your email and attach evidence for David Dunford. It doesn't read that you copied him in (sorry if you already did).

And send a written complaint to your local Trading Standards, no phone calls. A formal complaint about this re-issuing of a PCN after cancelling the one with a NI address.

Does the second one say that the keeper will be liable after 28/29 days? If so, that's misleading, a lie, because it was served far too late. Lay this on thick and in clear language for Trading Standards and Mr Dunford.